Team Leader

Team Leader When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring team performance, and ensuring store objectives are met. You will foster collaboration within the team and implement innovative strategies to increase productivity while delivering a personal chef experience to all guests. Essential Tasks and Responsibilities Brand Experience Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best‑in‑class customer service. Be a true subject‑matter expert in all our product categories, cascade this knowledge to team members. Take ownership and be an example to our Sales Leaders by conducting oneself as a brand ambassador, showing passion for people and customers. Show determination to handle customer complaints and partner with Customer Service and QA as outlined in SOPs. Ensure all employees adhere to the company’s policies and guidelines. Leading People Conduct on‑the‑job training for all new joiners, ensuring they receive onboarding, online learning, product knowledge training and understand the company tools and goals. Collaborate with the SSL to schedule 2 weeks of shadowing and training for new joiners. Lead continuous training programs and promote full participation in the simplest, most efficient ways (e.g., Chew on This, Wild Chef, Product Training, new processes). Attend marketing and new product training calls; work with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc. Collaborate with the SSL to evaluate employee performance and identify training needs. With humility supervise and motivate Sales Leaders to perform their best. Operational Excellence Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location. Coordinate daily customer service operations (sales processes, orders, inventory). Have a working knowledge of company goals, KPIs, and store performance; determine and drive sales results. Track progress of weekly, monthly, quarterly, and annual objectives. Available to serve as SSL’s support covering activities in their absence (sales monitoring, KPIs, inventory, money handling, marketing updates, pricing, operational tasks). Monitor and maintain store inventory, communicate out‑of‑stock products to the team and customers. Execute other related duties as assigned. Physical Demands and Work Environment Physically able to exert up to 50 pounds of force. Occasional exposure to extreme temperatures – walk‑in freezers. Stand/walk for up to 8–10 hours. Frequent movement within the store to access various departments, areas, and products. Benefits & Perks Medical, Dental & Vision Insurance 401k Retirement Plan Higher Education Programs Vacation Time, Paid Holiday & Birthday PTO Monthly Bonus Potential WF Unlimited – Free Shipping Chew On This – One giveaway product a month Wild Chef – Allowance per month to shop in our store Qualifications High school degree or GED preferred (not required). One year of customer service experience in retail, hospitality, or restaurant. Excellent verbal communication skills and listening ability. Enjoy interacting and engaging with customers and team members. Ability to multitask, be attentive to customers, and remain flexible to business needs. Availability to work a flex schedule, including early mornings, evenings, weekends, and holidays. Work with integrity as part of a team toward a shared vision while respecting others’ opinions. Take initiative and collaborate with the SSL to implement new ideas. Ability to retain product knowledge, train, and lead people. Enthusiasm and passion for food and customer service preferred. Systems capabilities preferred: SAP Order Management Systems Microsoft Office Previous retail supervisory experience preferred. EOE/including disability/vets. #J-18808-Ljbffr Wild Fork Foods