Director of Operations

Director of OperationsThrive Restaurant Group is a family-owned restaurant company that's been in business for over 50 years, and we're looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.Invitation: To make a difference by loving people through the creation of a work environment that helps people become their natural best selves. As the Director of Operations, you are responsible for selecting, developing, and leading a team of people that care for each other and who create an outstanding guest experience resulting in a financially and culturally healthy business.Principal Responsibilities and Duties:Lead and oversee all aspects of the restaurant operationsRecruit, lead and develop the GMs in the market, equipping them to recruit, lead and develop their teamsOrganize and direct development programs for managersAchieve operational, cultural and financial objectivesAssess the performance of restaurant managers and stores in market against cultural operational, and financial goals and objectivesActively lead by providing vision, coaching, and feedbackCoach to cultural, production, productivity, quality, guest-service goals and standardsFoster team cohesiveness and positive team working environmentIdentify performance and cultural trends and actively implement change when neededMeet restaurant financial objectives by meeting budget, forecasting, productivity standards, variance targets; initiating corrective actions where neededEnhance restaurant reputation by accepting ownership for creativity and innovation, seeking opportunities to add value and make a differenceReview work procedures and operational problems to determine ways to improve service, performance, or safetyManage Profit and Loss through active decision makingAnalyze data to inform operational decisions or activitiesManage expenses of the restaurant to budgetEnsure proper scheduling of employeesEvaluate employee performanceManage Human Resource function of the restaurant, including compliance with company, state and federal regulationsResolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, etc.Ensure proper investigation and resolution of customer complaints regarding food quality, service, or accommodationsEnsure proper investigation and resolution of employee complaints regarding discrimination, harassment, bullying, and retaliationEnsure cleanliness and sanitationEnsure compliance with all health, safety and hygiene standards and policiesEnsure compliance with all security proceduresEnsure compliance with all alcoholic beverage regulationsDirect facility maintenance or repair activitiesLearn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsOther duties as assignedKey Strengths/Competencies:People-first OrientationDeveloping Leaders (present/future)Guest ServiceInterpersonal InfluenceProblem Solving/Decision MakingExecution of Brand Mindsets and StandardsLeading by ExampleOperations Knowledge and AnalysisPlanning, Executing and Results OrientationManaging PerformanceStaffing and DevelopmentManaging RelationshipsPassion for Serving OthersIntegrity and Personal OwnershipSelf ManagementRequired Qualifications:Minimum two to three years of experience as a general managerAble to make decisionsAble to identify and resolve problemsAble to guide, direct, and motivate staffAble to plan and prioritize tasksAble to teach and train staffAble to monitor processes, materials, and resourcesAble to perform administrative tasksDelivering Results- in line with Applebee's standards and goalsKnowledge of food safety and sanitation practices and regulationsAble to deal with confidential information and/or issues using discretion and good judgmentWorking Conditions and Physical Requirements:Able to work and verbally communicate effectively with other team membersAble to engage the public in a positive mannerAble and willing to work with others as a teamAble to reach and bend and frequently lift up to 50 poundsAble to exert fast-paced mobility between the dining room and kitchen for periods of up to 12 hours in lengthAble to work in a standing position for long periods of up to 12 hours in lengthAble to perform repetitive tasks with little or no breakAble to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materialsAble to work flexible schedules including evenings and weekendsAble to travel to required management meetings and or training sessionsTo perform these essential functions, reasonable accommodations may be made if you have disabilities.Key Performance Indicators:Your Own Leadership Health/EffectivenessStore Management Team Health/EffectivenessOverall Health of the Restaurant CultureProfit from OperationsSales GrowthFSE ResultsEBITDAOverall Restaurant ProfitabilityDirect Reports: General Managers. Indirect responsibility for Assistant General Managers, Shift Leaders and all employees.Thrive Restaurant Group is an Equal Opportunity Employer. E-Verify is required for this position.Location: Greenville, SCPay: $90000 - $120000