Control Manager - Human Resources

Control Manager – Vice President

Join a high-impact team where you will shape how we manage risk and strengthen our control environment across Human Resources. You will lead complex, cross-functional initiatives, influence senior stakeholders, and see your work translate into firmwide outcomes. Here, you will grow your career through stretch opportunities, mentorship, and access to a global network of risk and control professionals. You bring curiosity and courage to challenge the status quo—we provide the platform to make it happen.

Job summary

As a Control Manager – Vice President within the Human Resources Control Management team, you drive a proactive risk and control culture that protects our customers, employees, and brand. You will partner with Human Resources leaders and cross-functional teams to design, implement, and continuously improve our control framework. You translate strategy into action—identifying risks, advising on controls, and leading remediation to reduce operational, regulatory, and reputational risk. Together, we champion an environment of accountability, transparency, and continuous improvement. You will collaborate across people operations, technology, legal, and compliance partners to evaluate end-to-end processes, strengthen legal and regulatory obligation adherence, and enable scalable, sustainable solutions. Your ability to influence, simplify, and execute in a fast-paced environment will help us deliver consistent, high-quality outcomes for colleagues and stakeholders.

Job responsibilities

• Lead creation and reinforcement of a proactive risk and control culture, using proven evaluation strategies and change management.
• Drive end-to-end execution of control and operational risk evaluation activities, including issue identification, root-cause analysis, and sustainable remediation.
• Design, implement, and maintain an effective control framework in partnership with Human Resources and cross-functional stakeholders.
• Assess business strategies and processes; advise on risk management and identify opportunities to streamline and improve controls.
• Identify, escalate, monitor, and measure operational risks in line with firmwide programs and standards.
• Provide independent risk and control advice and challenge, including targeted reviews and thematic analysis.
• Develop practical, strategic risk-mitigation solutions that reduce financial, regulatory, and reputational exposure.
• Support portfolio processes such as legal obligations management, inter-affiliate services oversight, and related control programs.
• Translate complex data and metrics into insights to detect emerging risks and inform decision-making.
• Influence senior leaders and drive alignment to deliver timely, effective outcomes.

Required qualifications, capabilities, and skills

• Experience in financial services across controls, audit, risk management, compliance, or quality assurance.
• Excellent written and verbal communication skills with the ability to influence senior stakeholders.
• Strong analytical and problem-solving skills, including root-cause analysis, control deficiency identification, and metrics-based risk monitoring.
• Proven ability to design, implement, and evaluate control environments and risk-mitigation solutions.
• Demonstrated program execution and time-management skills to meet strict deadlines in a fast-paced environment.
• Proficiency in process analysis and control design to reduce operational, regulatory, and reputational risks.
• Ability to assess risk across legal, regulatory, operational, client, and reputational dimensions and apply materiality and practical judgment.
• Change-management and implementation skills, including writing actionable plans and procedures and driving sustainable adoption.
• Capability to interrogate processes, simplify controls, and pursue innovative, technology-enabled solutions where feasible.
• Courage to challenge assumptions, foster accountability, and drive continuous improvement.
• Bachelor's degree or equivalent experience; proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Teams, Visio).

Preferred qualifications, capabilities, and skills

• Human Resources domain experience.
• Experience strengthening control programs within HR, shared services, or people operations.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.