Sales Operations & Dealer Support Coordinator

Position Title: Sales Operations & Dealer Support Coordinator
Department: Sales / Business Operations

Position Summary
Responsible for managing orders, invoicing, collections, and day-to-day communication with dealers.
This role ensures a smooth end-to-end process from purchase order to payment, and provides first-line support for dealer inquiries and requests.

Key Responsibilities
• Order & Sales Administration
• Receive and review purchase orders (POs) from US dealers and enter orders into the ERP/CRM system
• Check product availability, lead time, and pricing in accordance with company policies
• Coordinate shipment schedules with logistics and warehouse teams
• Issue order confirmations, proforma invoices, and final invoices to dealers
• Billing & Collections
• Prepare and send invoices and related billing documents on time
• Monitor accounts receivable and follow up on overdue payments with dealers
• Maintain and update aging reports and collection status
• Escalate critical collection issues to management with clear summaries and recommendations
• Dealer Communication & Support
• Act as the primary contact point for US dealers regarding orders, pricing, delivery, and basic product information
• Collect and document dealer requests, complaints, and feedback; coordinate internal follow-up with service, logistics, and finance teams
• Support the preparation and distribution of sales materials (price lists, promotions, product updates)
• Reporting & Coordination
• Prepare regular sales and AR reports by dealer, territory, and product line
• Support monthly and quarterly business reviews with accurate data
• Maintain up-to-date customer records, contract terms, and special conditions in the system

Qualifications
Required
• Bachelor’s degree in Business, International Trade, Marketing, or a related field
• Approximately 1–3 years of experience in sales operations, customer service, or overseas sales assistance (B2B environment preferred)
• Strong written and verbal communication skills in English; Korean language is a plus
• Solid MS Excel skills and familiarity with ERP/CRM systems
• Strong attention to detail and ability to manage multiple tasks and deadlines
• Comfortable working with numbers (prices, discounts, payment terms, AR aging)

Preferred
• Experience working with US/overseas distributors or dealers
• Experience in dental, medical device, capital equipment, or similar industries
• Understanding of basic accounting and trade terms (Incoterms, payment terms, etc.)
• Personal Competencies
• Highly organized and process-oriented
• Strong follow-up and problem-solving skills
• Customer-focused mindset with a professional and calm communication style
• Ability to work independently and as part of a small, fast-moving team