HR Technical Writer (HR SOPs, Process Documentation & SharePoint)

HR Technical Writer

Location: Orlando, FL 32801
Type: 1-Year Contract (W2)

Position Description

Job Purpose

This role will support the standardization, creation, and governance of core HR documentation, including Standard Operating Procedures (SOPs), process maps, and user-friendly workflow guides. Responsibilities include developing training literature, end-to-end process and procedural documentation, reference guides, job aids/guides, presentations, visual micro-learning aids, and related materials.

This role will partner closely with HR Subject Matter Experts across domains to translate complex compliance, legal, and operational policies into clear, actionable resources.

Primary Responsibilities

• Conduct structured interviews with HR Subject Matter Experts (SMEs), including HRIS, Employee Relations, and Talent Acquisition, to capture accurate technical and process data.
• Analyze HR workflows to identify operational inefficiencies and propose documentation-based improvements.
• Author comprehensive HR SOPs, compliance frameworks, training manuals, and structured templates while maintaining strict version control.
• Design actionable job aids, cross-functional flowcharts, and process maps to visually simplify complex operations.
• Build and manage centralized HR documentation repositories, including site navigation, document libraries, and access permissions.
• Translate complex legal, regulatory compliance, and policy language into clear, user-friendly instructions for employees.
• Track documentation action items, development timelines, and multi-team deliverables from draft through final approval.
• Ensure all published documentation aligns with corporate compliance, internal audit, and quality control benchmarks.

Required Skills

Knowledge, Skills, and Abilities

• Deep understanding of structured authoring, information mapping, document lifecycle management, and version control principles.
• Excellent writing, editing, and communication skills with strong attention to detail.

Ability To

• Structure information logically and translate dense, highly complex legal or technical jargon into plain, user-friendly instructions.
• Build SharePoint document libraries by designing navigation paths, managing document libraries, and setting user access levels.
• Communicate effectively across all settings, actively listen, and encourage open expression of multiple viewpoints.

Skilled In

• Conducting structured interviews, extracting technical data from busy subject matter experts, and asking targeted clarifying questions.
• Template creation and use of industry-standard style guides.

Knowledge and Usage Of

• Graphic software applications and workflow tools (e.g., Lucidchart, Microsoft Visio, Adobe Acrobat, HTML, etc.).
• Content management systems, taxonomy design, and folder structuring.
• Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Knowledge Of

• HR domains, tasks, and functions.
• Employment laws, labor standards, and corporate audit requirements to ensure documentation compliance.

Additional Competencies

• Maintains strict organization through checklists and schedules to consistently deliver high-quality work requiring minimal oversight.
• Learns quickly, embraces new challenges, and demonstrates intellectual curiosity to provide innovative solutions and make sound analytical decisions.
• Anticipates customer needs, delivers solutions aligned with expectations, and maintains a proactive, positive attitude in all circumstances.
• Manages tasks efficiently using limited resources, leverages internal knowledge, and strictly follows OUC policies, practices, and safety procedures.

Required Experience

• Minimum of 3-5 years of technical writing, process analysis, and documentation editing experience, specifically including:
  • Authoring Standard Operating Procedures (SOPs)
  • Process mapping
  • Workflow documentation

Required Education

• Bachelor's degree in English, Technical Communication, Human Resources, Business Administration, Journalism, or a related field of study.

Additional Information

Hybrid Position

• 3 days in office
• Mandatory in-office days: Tuesday and Thursday