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Director, Commercial Banking CRM Strategy

Jobtailor

Reporting to the Head of Commercial Workforce Effectiveness, responsible for the development and implementation of Commercial’s CRM (Salesforce.com) Strategy Work closely with Sales leaders to drive the adoption of Salesforce.com across US and Canada Lead the implementation of AI capabilities in Salesforce platform Develop the vision for utilization of Salesforce.com across US and Canada to drive sales effectiveness Manage the Salesforce.com training and user support team Identify and drive toward business process alignment in US and Canada Develop sales strategy initiatives and case studies to drive adoption Coordinate with T&O for the execution of the roadmap and manage Vendor relationships Manage and lead the Advisory Council composed of members across Commercial Requirements 7+ years of relevant experience as an RM or Sales Leader with direct experience with Salesforce.com Good knowledge of Salesforce.com platform and functionality including experience with Agentforce and integration with other AI platforms High level of comfort working on initiatives that are less defined and do not have established processes or parameters Strong self-starter who takes initiative and can identify new opportunities and have the drive and ability to bring them to life Expert written and verbal communication skills Strong Influence skills Passionate about customer advocacy and a customer-first mindset. Core Competencies Demonstrates extensive experience in Salesforce.com strategy development and implementation, with a strong focus on driving sales effectiveness and user adoption across the US and Canada. Proven ability to lead initiatives, manage vendor relationships, and foster collaboration among diverse teams. Highest-signal resume keywords Salesforce.com Strategy Development AI Capabilities Implementation Sales Strategy Initiatives Vendor Relationship Management Expert Communication Skills ATS Optimization Keywords Hard Skills Salesforce.com Functionality Agentforce Experience Business Process Alignment Sales Effectiveness Metrics CRM Strategy Development Soft Skills Strong Self-Starter Influence Skills Customer Advocacy Mindset Industry Keywords Commercial Workforce Effectiveness Sales Leadership User Support Management Tools & Technologies Salesforce.com AI Platforms #J-18808-Ljbffr Jobtailor

Vacancy posted 4 days ago
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