S/4HANA IS-Oil and Gas P2P Consultant

We are seeking a Houston-based, client-facing SAP S/4HANA P2P (MM) Application Support Consultant with IS-Oil expertise to manage day-to-day support operations, BAU activities, and stakeholder communication in a live Oil & Gas environment. The consultant will play a key role in incident management, user support, and coordination between onshore/offshore teams, ensuring seamless business operations. The ideal candidate will play a key role in incident management, user support, and coordination between onshore/offshore teams, ensuring smooth business operations and high system reliability. Key Responsibilities 1. Client Engagement & Communication Act as a primary point of contact for business users and client stakeholders Manage day-to-day communication with client teams, ensuring clarity and timely updates Lead/participate in daily stand-ups, triage calls, and status meetings Provide functional advisory and business-friendly solutions to client issues Build strong relationships with business users and ensure high customer satisfaction 2. Application Support & BAU Operations (L2/L3) Handle day-to-day incidents, service requests, and BAU activities Ensure timely resolution of tickets within defined SLAs Perform root cause analysis (RCA) and implement preventive measures Ensure business continuity with minimal disruption 3. Coordination with Onshore–Offshore Teams Work closely with global delivery teams (onshore & offshore) Coordinate task assignments, track progress, and ensure seamless handoffs across time zones Act as a bridge between client and offshore teams for issue resolution Ensure proper documentation, knowledge transfer, and collaboration 4. Incident, Problem & Change Management Manage high-priority (P1/P2) incidents and escalations effectively Participate in incident triage and problem management discussions Support change requests (CRs), enhancements, and defect fixes Follow and enforce ITIL processes (Incident, Problem, Change Management) 5. IS-Oil & Gas Functional Support Support industry-specific Oil & Gas procurement and logistics processes Handle issues related to: Hydrocarbon procurement Bulk inventory & storage Transportation and terminal operations Ensure system processes align with industry standards and compliance 6. Enhancements & Continuous Improvement Identify and implement process improvements and automation opportunities Prepare functional specifications (RICEFW) for enhancements Drive efficiency and optimization in procurement operations 7. Testing & Release Support Support SIT/UAT cycles and regression testing Coordinate with teams for transport movement and release deployments Validate fixes before production release Required Skills & Qualifications Functional Expertise Strong experience in SAP S/4HANA MM – P2P Support (AMS environment) Deep knowledge of procurement lifecycle: Inventory and Vendor Management MM-FI integration Industry Experience Understanding of energy sector supply chain and procurement processes Support & Coordination Skills Client-facing roles Handling day-to-day incidents and BAU activities Working with onshore/offshore delivery models Experience with ticketing tools (ServiceNow, Jira, etc.) Technical Knowledge Exposure to: SAP Fiori applications Interfaces (IDocs, APIs) Basic debugging and coordination with ABAP teams Soft Skills (Critical for this Role) Excellent communication and stakeholder management skills Strong ownership and accountability mindset Ability to handle pressure in a production support environment Proactive and solution-oriented approach Preferred Qualifications SAP S/4HANA MM Certification Experience with SAP Ariba (support/integration) Exposure to global AMS delivery models Work Model Hybrid (Houston) 2 days onsite (mandatory) 3 days remote Flexibility for on-call support / weekend releases (if required) #J-18808-Ljbffr