Client Growth & Success Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Client Growth & Success Manager based in the United States. This role offers the opportunity to build lasting relationships with mid-sized employer clients while driving engagement, retention, and revenue growth. You will manage a high-volume portfolio of accounts, serving as the primary point of contact and a trusted strategic advisor. Your focus will be on helping clients maximize program adoption, improve member participation, and achieve measurable outcomes. Combining relationship management with data-driven insights, you will identify opportunities to strengthen satisfaction, renewals, and account expansion. You will own renewal and upsell targets while proactively addressing client risks and maintaining a predictable growth pipeline. Working closely with Marketing, Clinical Delivery, Product, Analytics, and other teams, you will align solutions with client priorities. This remote opportunity is ideal for a proactive, organized, and commercially minded professional who thrives in a fast-paced environment and enjoys making a meaningful impact in healthcare. Accountabilities: - Own and manage a high-volume portfolio of mid-sized employer clients, serving as the primary point of accountability for client relationships, satisfaction, and long-term success. - Build trusted relationships with client and consultant stakeholders, aligning program goals, performance indicators, and strategic priorities. - Develop a strong understanding of healthcare programs, operational processes, and growth strategies to provide informed recommendations and tailored client guidance. - Use data and performance insights to improve member engagement, program adoption, client satisfaction, and overall outcomes. - Prepare and deliver client reports, return-on-investment analyses, and business reviews using scalable templates tailored to each client's objectives.

- Monitor client health and engagement signals, prioritize accounts according to risk and opportunity, and implement proactive strategies to strengthen retention. - Turn successful client partnerships into advocacy opportunities through testimonials, case studies, success stories, and external references. - Develop and execute strategies that increase program adoption and member participation throughout the customer lifecycle. - Collaborate with Marketing to design member engagement campaigns, lifecycle communications, client-facing materials, and promotional initiatives. - Support and host client webinars, group engagement programs, and special initiatives that strengthen participation and build community. - Manage the full renewal lifecycle for assigned accounts, ensuring timely renewals and achievement of renewal targets. - Identify, pursue, and close upsell and expansion opportunities to meet revenue growth objectives. - Identify renewal and expansion risks early, coordinating with internal teams to develop and implement mitigation plans. - Maintain accurate client, pipeline, renewal, and forecast information in Salesforce or other relevant CRM systems. - Serve as the central point of contact for client escalations, coordinating resolutions across Implementation, Clinical, Product, and other departments. - Share client feedback and insights with internal stakeholders to inform product improvements, engagement strategies, and business growth. - Use repeatable playbooks, templates, and scalable engagement approaches to manage accounts efficiently while maintaining a high standard of service. - Demonstrate ownership, urgency, sound judgment, and a collaborative approach when balancing client needs with business priorities. Requirements: - At least 3 years of experience in client success, account management, or a similar customer-facing role within a SaaS, healthcare, or services-driven organization.