Collections/Accounts Receivable Representative

The Member Care Consultant reviews delinquent loans, corresponds with members, and performs necessary collection activity to obtain payment by utilizing all resources to contact members and mitigate losses on loans for the credit union.


Selected candidates MUST be available to work a 40-hour/week, plus overtime on nights and weekends as needed. 100% remote candidates who meet the requirements are eligible to apply and will be considered.


The starting pay range for a new hire in this role is $50-$55k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Collects delinquent loan accounts

• Contact members via telephone, e-mail, text and letter to identify reasons for delinquency, obtain payment and cure delinquency.
• Document all collection activity In Temenos. Exercise right of offset by authorizing the transferring of shares to loans.
• Identify members who are candidates for loss mitigation assistance.
• Skip trace delinquent members to obtain current information for contact using all tools available including social media.
• Alert the Member Care Manager of any occurrences which are unusual or pose financial loss to the organization.
• Utilize all resources to obtain payment, including assistance from other Collectors and the Member Care Manager.
• Negotiate repayment plans for members who cannot pay the entire delinquent amount and notate in Temenos.
• Notify the Loan Servicing Department to freeze credit limits on delinquent loans in accordance with policy, to prevent member from taking additional advances.
• Resolve over the limit credit card accounts via collection.
• Recommend automobile accounts for repossession in accordance with policy time frame, utilizing the Temenos repossession workflow queue.
• Provide support to Branches and MSC to resolve member questions on delinquent payment history.
• Position may require working overtime including nights and/or weekends as directed by management

EDUCATION and/or EXPERIENCE REQUIREMENTS

• A minimum of 2+ years of related experience in a collections/accounts receivable role is required.
• Knowledge of collections platform software, AKUVO or Temenos preferred.
• Basic knowledge of collections laws is preferred.
• Strong customer service skills are required.
• Ability to work in a team environment and contribute positively to the team is essential.
• Bilingual Spanish-speaking is preferred, but not required.

MINIMUM QUALIFICATIONS

• Excellent communication and negotiating skills with the ability of maintaining member satisfaction while being persuasive and performing as a Financial Recovery consultants.
• Able to handle a high volume of work and meet required deadlines.
• Able to be productive in a fast-paced environment.
• Knowledge of Credit Union products, services, policies and procedures.

Affinity strives to maintain balance between our employees' personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services, earn paid time off for volunteering and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program.


Affinity Federal Credit Union is an Equal Opportunity Employer.

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we've created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation.


Explore career opportunities with Affinity and belong to something better.

Please scroll down and read the Applicant Statement in its entirety.

Applicant Statement
I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.

I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.

I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check . I understand and agree to the fact that Affinity will also conduct a criminal history background and credit report check . I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.

I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.

If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.

I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.

I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations.

I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorize Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorize the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate.

I understand that this application is not a contract of employment.

If you agree to this disclaimer, you authorize the Company to process the application in accordance with the Company's established hiring practices.

By completing this online application for employment opportunities at Affinity Federal Credit Union, I acknowledge reading, understanding and agreement of the Applicant Statement.