Senior Pharmacy Operations Leader | Growth & Patient Safety

We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! Key Job Responsibilities Responsible for the overall safety, quality, performance and customer experience of the operations. Manage daily operations within the site, including meeting CPT times for same‑day deliveries, in partnership with co‑located facilities and transportation. Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate. Set and clarify requirements and expectations for employees. Measure performance, provide feedback, and hold the team to a high bar. Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices. Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the site to meet and exceed the operating plan. Manage workflow, escalations and effectively delegate across the leadership team in partnership with the Sr Pharmacy Operations Manager. Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers. Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements. Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP). Responsible for the site’s growth and partner with capacity planning and facilities for all growth workforce management needs. Develop talent – create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda, including safety, employee engagement, performance leadership, training and development, talent & succession planning. Implement change and/or develop new processes as required to better service customers, reduce cost to serve and improve contribution. Maintain the customer profile through the PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, clinical and laboratory data, and concurrent medication (including over‑the‑counter and home remedies). Other duties as assigned. BASIC QUALIFICATIONS Doctorate or Bachelor’s Degree in Pharmacy. Active/Good Standing Pharmacist license in domicile state. Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety. Experience with performance metrics, process improvement, and Lean techniques. Strong oral and written communication skills with the ability to think clearly, analyze quantitatively, problem‑solve, support scope of requirements and prioritize. Ability to manage detail, establish root cause and extract and manipulate data. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee). PREFERRED QUALIFICATIONS 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations. Ability to handle changing priorities and use good judgment in stressful situations. Demonstrated ability to successfully develop others into higher levels of leadership in an organization. Entrepreneurial mindset, with the tenacity to develop ideas independently and thrive in a fast‑paced environment. Analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills. Interest in long‑term career development through assignments in multiple FCs across the nation. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr