Banquet Operations Lead - High-Volume Events

Job Listing: Banquet Manager At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking an experienced Banquet Manager for the Museum of Science and Industrylocated in Chicago, IL. Unit Description The Museum of Science and Industry, Chicago-one of the largest science museums in the world-is home to more than 400,000 square feet of hands‑on exhibits designed to spark scientific inquiry and creativity. Opened during 1933's Century of Progress in a building from 1893's Columbian Exposition, MSI is the place where generations have been coming to see what's next. Job Overview The Banquet Manager is responsible for coordinating the planning, preparation, set‑up, service, and breakdown of banquet events including breakfasts, luncheons, dinners, receptions, and other group functions. This position provides day‑to‑day supervision to banquet staff, ensuring events are executed smoothly, service standards are upheld, and guest expectations are met. The Banquet Manager works closely with senior banquet leadership to support staff scheduling, event logistics, and service delivery. Essential Responsibilities Assist in the planning, coordination, and execution of banquet events, ensuring all details are met according to Banquet Event Orders (BEOs). Supervise banquet staff during events, including servers, bartenders, and setup crews. Support staff scheduling and training in accordance with event requirements. Oversee setup and breakdown of banquet spaces to ensure readiness and compliance with client specifications. Work with culinary and banquet leadership to ensure timely food and beverage service. Serve as a point of contact for clients during events, resolving service issues and ensuring guest satisfaction. Assist with monitoring event expenses and labor costs to support profitability. Maintain standards for cleanliness, food safety, and workplace safety. Support senior banquet leadership in conducting pre‑ and post‑event briefings and evaluations. Qualifications/Skills Bachelor's degree and/or equivalent combination of education and relevant work experience. 1–2 years of banquet, catering, or hospitality management experience in a hotel, convention center, or high‑volume event venue. Strong organizational and multitasking skills, with the ability to manage multiple priorities. Strong leadership and supervisory skills with the ability to manage staff in a fast‑paced environment. Excellent communication and interpersonal skills with a customer‑service focus. Familiarity with Banquet Event Order (BEO) software or related event management systems. Other Requirements Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly‑quartered environment. Hours may be extended or irregular to include nights, weekends, and holidays. Why Join Sodexo Live!? At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include: Health Savings and Flexible Spending Accounts Life and Disability Insurance Accident, Critical Illness, and Hospital Indemnity Coverage Identity Theft Protection Adoption Assistance Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law. #J-18808-Ljbffr Museum of Science and Industry, Chicago