Customer Service & Office Coordinator

Job Description

Job Description

Overview

BlastOne is a business that is growing fast globally and looking for top talent to join our dynamic and fast paced family!

What makes us great is phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits to attract the best talent.

What we do: BlastOne is a leading global supplier in the Industrial Corrosion Control Industry!

Hiring fantastic people is our key to growth. We hire top talent who shares our values!

The Role

This is a high-impact, hybrid role combining sales support, customer operations, and office administration. You will be the front line of customer interaction, responsible for turning inbound demand into revenue, managing orders from quote to delivery, and ensuring a seamless customer experience.

This role is built for someone who thrives in a fast-paced environment, takes ownership, and can balance multiple priorities while driving results.

This position plays a critical role in driving revenue and keeping operations running smoothly. By owning order execution, customer communication, and follow-through, you directly impact customer satisfaction and enable the sales team to focus on growth

• Own in-bound customer communication by answering all calls and requests with urgency and professionalism, ensuring full coverage and strong customer experience.
• Execute fast, accurate order processing from start to finish, including order entry, updates, tracking coordination, and issue resolution.
• Generate and deliver quotes for abrasive products and related solutions, clearly communicating pricing, availability, and lead times to customers.
• Serve as the central coordination point between customers, sales, logistics, and operations to ensure smooth execution and communication across all orders.
• Coordinate order fulfillment by identifying product availability, selecting the most effective delivery path, and arranging transportation through internal teams and logistics partners.
• Maintain disciplined follow-up on all quotes, orders, and customer requests within a 24-hour window, using a structured cadence to drive closure and prevent lost opportunities.
• Proactively follow up with customers after deliveries, rentals, and major orders to ensure satisfaction, identify additional needs, and create follow-on opportunities.
• Actively identify and capture sales opportunities by upselling, recommending solutions, and closing smaller-cycle business during inbound and follow-up interactions.
• Provide consultative support by understanding customer project needs and recommending the right products and solutions.
• Support, at both local and national level(s), internal sales teams by maintaining accurate opportunity records, reinforcing promotions, and ensuring visibility into active deals and customer activity.
• Maintain accurate customer and opportunity data within CRM systems to ensure visibility into projects, pipeline activity, and ongoing customer engagement.
• Process will-call orders and support walk-in customers to ensure a smooth and professional on-site experience.
• Coordinate vendor and customer onboarding by gathering and routing required documentation to internal finance teams for setup.
• Maintain a clean, organized, and fully stocked office environment to support daily operations and customer-facing readiness.
• Step into operational gaps across the branch as needed (including basic warehouse or coordination support), demonstrating flexibility and a team-first mindset in a small, fast-moving facility.
• Other tasks and duties based upon business needs.

Work Environment

• Office/Warehouse environment

Work Schedule

• M-F hours between 7am-5pm

Required Skills/Qualifications

• Strong communication skills and a customer-first mindset
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and follow-through
• Problem-solving mentality with a bias toward ownership
• Comfort working in a role that blends sales, operations, and administrative responsibilities
• Comfort working across sales, operations, and administrative functions
• Proficient in Microsoft Office Suite
• Able to lift minimum of 30 pounds

Preferred Skills/Qualifications

• Experience in inside sales, customer service, administrative and/or operations coordination

The Perks working at BlastOne

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry leading Health Insurance & benefits program
• Ability to put your personal stamp on the success of a company
• Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

Personality / Core Value Requirements

BlastOne is a unique company.  We have a strong, close-knit team of hard working, caring professionals who have a passion for supporting our customers.  We are a third-generation family business, and we are dedicated to growing for generations to come.  To accomplish this, we take great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.

We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs:

• H:  Humility – it is the team that wins - no one is better than anyone else on the team. My success is just as much the result of others I work with.
• A: We’re  Agile – we move and work quickly and are flexible – we change quick.
• P: We’re positive, outgoing and  Passionate ! Our favorite phrase is ‘CAN DO!’
• I: We act with  Integrity at all times. We are respectful and courteous. We do the right thing.
• E: We  Execute – we do what we say we will do. Action is better than inaction.
• E: We always operate with  Excellence and with a hard work ethic.