Office Manager - Detox and Recovery Facility

Job Description

Job Description

About New Day Recovery

At New Day Recovery, we believe recovery is possible for everyone. Located in Niles, we provide medical detoxification and residential treatment. Our dedicated team works together to create a safe, supportive, and healing environment where individuals can begin and sustain their recovery journey.

SUMMARY:
The Office Manager oversees the daily operations of the front office and administrative functions to
ensure quality, professional, and efficient client service, ensuring compliance with agency standards,
smooth operations and excellent customer service.

ESSENTIAL FUNCTIONS:

• Leadership & Office Operations
  o Direct, supervise, and coordinate front office operations to ensure efficient daily workflow, excellent client service.
  o Provide leadership, mentoring, and training to front desk and administrative staff.
  o Develop, implement, and maintain office procedures that promote efficiency and compliance.
  o Oversee scheduling systems and client check-in/check-out processes.

• Administrative & Client Support
  o Assist front office staff with phones, scheduling, and client check-in as needed.
  o Train staff on EMR systems and best documentation practices.
  o Coordinate facility or office needs, such as supplies, equipment maintenance, and
  communication systems.

• Compliance & Quality Assurance
  o Maintain accurate and confidential client records in compliance with HIPAA and all regulatory agencies.
  o Participate in audits and support agency quality improvement initiatives.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age.
• Successful completion of BCI/FBI background check and pre-employment drug screen.
• At least three (3) years of experience in office administration, with at least one (1) year of supervisory
  or leadership experience.

SKILLS & ABILITIES:

• Knowledge of insurance verification, eligibility, and benefits preferred.
• Exercise discretion, critical thinking, and problem-solving skills to make sound, independent decisions
  in significant matters.
• Demonstrate excellent oral, written, and interpersonal communication skills; balancing compassionate
  support with professional structure.
• Remain organized and detail-oriented, managing multiple tasks concurrently in a fast-paced
  environment and adapting to client needs.
• Demonstrate proficiency in Microsoft Office, CRM tools or other referral tracking systems.

Benefits

• PTO and Holidays
• Company-sponsored life insurance at no cost to employee.
• Medical, Vision and Dental insurance and supplemental insurances.
• 401K