Housing Management Specialist

About Company:

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you! Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority!

About the Role:

Performs administrative/clerical duties and assists with the day-to-day functions of the office. Work involves: collecting and posting rent payments; computing and recording numerical data to keep financial records complete; typing and filing; acting as a liaison between residents and management on maintenance issues and resident concerns; and assisting management in various technical and program activities.

Essential Functions

• Collects and posts rent payments.
• Routes incoming/outgoing mail.
• Acts as receptionist; assists and directs guests and contractors.
• Answers inquiries from the general public.
• Performs administrative duties for the management office including typing and filing; responds to emails and voicemails.
• Assists supervisor in various technical and program activities.
• Computes and records numerical data to keep financial records complete.
• Acts as a liaison between the resident and management regarding maintenance and many resident issues and concerns.
• Makes adjustments to tenant accounts, such as key charges; NSF fees, utility charges, fraud rent charges, retro rent charges, dwelling rental adjustments; and removal of late fees once approved.
• Assists supervisor in areas of leasing, collections, marketing, and resident retention; prepares key cards; prepares and mails late rent notifications and tax credit/market rate recertification letters and renewals to residents; assists with inspections; and sends other correspondence to residents via mail or email/posts notices on doors if applicable.
• Complies with related federal, state, and organizational policies, procedures, and regulations.
• Depending on location, maintains different wait lists for different programs, such as the Tax Credit Program, Market Rate Program, and Public Housing Program; qualifies applicants from the wait lists; and processes applications.
• Maintains files; runs background check on applicants/residents; handles sensitive and personal documents; and updates information in the system.
• Completes final/transfer statements.
• Reviews public housing files for audits.
• Prepares related court documents; requests court checks.
• Orders office supplies.
• Keeps bulletin boards up-to-date.
• Prepares move-in packets; prepares newsletter; and creates flyers.
• Depending on location, makes decisions in absence of Property Manager.
• Performs related duties as required.

Education and Experience

High school diploma or its equivalent supplemented by courses in office or business administration; one year of work experience in general office or public contact work, preferably in the housing or social service industry; or an equivalent combination of training or experience that provides the required skills, knowledge, and abilities to perform this job.

Certification, License, and Special Requirements:

• Valid North Carolina (NC) driver’s license.
• Affordable Housing Income and Asset Calculation Certification is preferred, (required within 6 months of employment)

Knowledge, Skills, Abilities

• Knowledge of related federal, state, and organizational policies, procedures, and regulations.
• Knowledge of office practices, procedures, equipment, and standard operating procedures, preferably in a housing or property management office.
• Knowledge of policies related to Fair Housing.
• Knowledge of computer operations and software, automated equipment, and other office machines.
• Knowledge of grammar, spelling, punctuation, and vocabulary.
• Skill in delivering interpersonal and customer service, both in-person and via telephone.
• Skill in entering data.
• Skill in typing.
• Skill in communicating, both verbally and in writing.
• Ability to make decisions and give interpretations based on policies, rules, regulations, and laws associated with housing.
• Ability to maintain records, reports, databases, and other information.
• Ability to deal tactfully and courteously with the public and staff.
• Ability to exercise caution to keep resident and applicant data confidential.
• Ability to establish and maintain effective working relationships with other employees, residents, and the general public.
• Ability to perform in a busy, changing, multi-tasking work environment.
• Ability to manage time effectively.
• Ability to work independently.

Physical Demands:

The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by spoken word, shouting above noises, visual acuity in data/observations/equipment, and walking.

Working Conditions:

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.