Veterinary Client Service Representative

Veterinary Client Service Representative/Receptionist

Thrive Pet Healthcare Specialists

2426 Ceegee St, San Antonio, TX 78217

Schedule: This is a full-time position, typically working 12:00 PM 10:00 PM, with occasional shifts extending to 12:00 AM to support hospital coverage. Days may vary, and weekend availability is required.

About You

You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary clinic or animal hospital. You're comfortable managing appointment scheduling, multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience.

The success of your patients' care matters to you, and your success matters to us.

Your Experience & Skills

• Recent experience as a veterinary receptionist or medical office receptionist
• Exceptional customer service and communication skills
• Is self-motivated and able to work independently
• Is a great team player
• Has experience with answering multi-phone lines
• Has basic knowledge of Microsoft Office
• Is familiar with standard office equipment
• Can problem-solve
• Weekend and holiday availability is required

Job Responsibilities

• Answer phones and greeting clients and patients
• Accurately enter client information, collect payments, and print receipts
• Maintain an individual cash box which is to be balanced at the end of each shift
• Consistently provide exceptional customer service in a positive manner
• Assist the team with additional tasks as required

You'll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits our care in action

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

* Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About The Hospital

Thrive Pet Healthcare Specialists San Antonio is a leading specialty and emergency veterinary hospital dedicated to delivering advanced, compassionate care for pets. With over 25 years of experience in emergency medicine, critical care, and now specialty services, our team fosters a friendly, collaborative environment rooted in strong core values. Our state-of-the-art facility is equipped with advanced technology including CT, MRI, a linear accelerator, ultrasound, an in-house blood bank, and a full pharmacy, supporting a wide range of specialties such as neurology, critical care, surgery, internal medicine, and oncology to ensure exceptional patient care.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive Plus TM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simplergiving families the peace of mind their pets deserve.