Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Vice President, Customer Success

Confidential

Portland, OR

Vice President, Customer Success

About the Company

Leading provider of a cloud-based electronic medical records system

Industry
Information Technology and Services

Type
Privately Held, VC-backed

Founded
2012

Employees
201-500

Categories

  • Cloud Infrastructure
  • Health Care
  • Health Diagnostics
  • Medical
  • Information Technology & Services

Specialties

  • emr
  • ehr
  • substance abuse
  • addiction treatment
  • electronic medical records
  • electronic health records
  • saas
  • and software as a service
  • software as a service
  • and eating disorders

About the Role

The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.

Hiring Manager Title
Chief Customer Officer

Functions

  • General Management
Confidential
Apply
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Portland, OR vacancy
  • Vice President of Customer Success
     ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology... 
    Suggested
    Remote work

    Confidential

    Portland, OR
    2 days ago
  • Vice President, Customer Success
     ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer... 
    Suggested

    Confidential

    Portland, OR
    4 days ago
  • Vice President of Customer Success
     ...Vice President of Customer Success About the Company A hyper-growth startup helping professional services clients improve AI-driven marketing and retention. Industry Computer Software Type Privately Held About the Role The Company is in search... 
    Suggested

    Confidential

    Portland, OR
    1 day ago
  • Vice President of Customer Success
     ...Vice President of Customer Success About the Company A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industry Computer Software Type Privately Held About the Role The Company is in search of a Vice President... 
    Suggested

    Confidential

    Portland, OR
    4 days ago
  • VP OF Customer Experience
     ...Braincube is seeking a Global Vice President, Customer Success to drive customer retention, adoption, and measurable outcomes across its global customer base. The role involves leading Customer Success Managers and Engineers while building executive relationships with... 
    Suggested

    BrainCube Services

    Portland, OR
    2 days ago
  • Vice President, Underwriting - Life, Absence, Disability (LAD)

    $211.25k - $357.5k

     ...lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong...  ...leadership bench, develop future underwriting talent, strengthen succession plans, and foster a culture of accountability, innovation and... 
    Full time
    Contract work
    Local area
    Remote work

    The Standard

    Portland, OR
    4 days ago
  • Area Vice President, National Accounts - Professional Employer Organizations (PEO)
     ...OR, WA, CO, IL, GA, MD, VA, and DCTechnical Summary:The Area Vice President for the National Accounts - Professional Employer Organizations...  ...priorities.This leader manages a portfolio of national PEO customers and directs the PEO account teams, including EAM team, support... 
    Contract work
    Remote work

    Kaiser Permanente

    Portland, OR
    1 day ago
  • Vice President, Global Footwear Design & Innovation

    $224k - $336k

    Portland, OregonCreative - Footwear /Full-time /HybridYour opportunity at Arc’teryx:As Vice President, Global Footwear Design & Innovation, you are the architect of the creative and technical future of Arc’teryx Footwear. You define and lead an integrated vision that unites... 
    Full time
    Seasonal work
    Immediate start

    ARC’TERYX

    Portland, OR
    3 days ago
  • Vice President, Human Resources - Northwest/Oregon Market
     ...and change management, team effectiveness, workforce planning, succession management, learning strategy, diversity and inclusion,...  ...methodologies and processesStrong consultation skills and the ability to customize solutions to the needs of the organizationStrong ability to... 
    Local area

    Kaiser Permanente

    Portland, OR
    3 days ago
  • President, Chief Officer, Vice President, Director
     ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses...  ...various business functions. The successful candidate will be a strategic thinker...  ...of the business models and customer profiles associated with the specified... 
    Casual work

    Confidential

    Portland, OR
    3 days ago
  • Senior Vice President, Legal Services & Compliance
    Senior Vice President, Legal Services & Compliance About the Company Esteemed healthcare organization advancing the health of women...  ...Compliance to serve as its chief legal and compliance counselor. The successful candidate will be a key member of the executive leadership... 
    Contract work

    Confidential

    Portland, OR
    3 days ago
  • Vice President of Tax
     ...Vice President of Tax About the Company Innovative provider of specialty re/insurance services Industry Insurance...  ...of Tax to lead its tax strategy and compliance efforts. The successful candidate will be responsible for the accurate and timely completion... 
    Local area

    Confidential

    Portland, OR
    3 days ago
  • Vice President of Translational Sciences
     ...Vice President of Translational Sciences About the Company Innovative biotech company specializing in cancer treatment & click chemistry...  ...role in the development of novel cancer therapies. The successful candidate will be the scientific bridge between the discovery... 

    Confidential

    Portland, OR
    2 days ago
  • Vice President of Private Childcare
     ...Vice President of Private Childcare About the Company Top early childhood education company Industry E-Learning Type...  ...early childhood education and childcare services. The successful candidate will be responsible for developing and implementing... 

    Confidential

    Portland, OR
    3 days ago
  • Regional Vice President, Operations and Growth
     ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services...  ...role in the organization's growth and integration strategy. The successful candidate will be responsible for the overall performance of... 

    Confidential

    Portland, OR
    3 days ago
  • Vice President, Private Equity
     ...Vice President, Private Equity About the Company A private equity firm driving growth through strategic investments and portfolio...  ...seeking a Vice President for a remote, permanent position. The successful candidate will be responsible for leading strategic... 
    Permanent employment
    Remote work

    Confidential

    Portland, OR
    5 days ago
  • Vice President of Clinical Operations
     ...Vice President of Clinical Operations About the Company Clinical-stage biotechnology company developing differentiated therapies...  ...leading and managing clinical activities on a global scale. The successful candidate will be responsible for partnering with executive... 

    Confidential

    Portland, OR
    5 days ago
  • Vice President of Advancement
     ...Vice President of Advancement About the Company Internationally recognized provider...  ...to share their faith evangelism customized training for pregnancy centers faith...  ...Advancement to join their team. The successful candidate will be the chief development... 

    Confidential

    Portland, OR
    3 days ago
  • Vice President, Investment and Asset Management
     ...Vice President, Investment and Asset Management About the Company Accomplished company in the real estate industry Industry...  ...capital strategy, fundraising, and portfolio value creation. The successful candidate will be responsible for corporate finance... 

    Confidential

    Portland, OR
    3 days ago
  • Vice President of Business Development, M and A
     ...Vice President of Business Development, M and A About the Company Prominent regional investment management firm Industry...  ...seeking a VP of Business Development to join their team. The successful candidate will work closely with the Managing Director and other... 

    Confidential

    Portland, OR
    3 days ago
  • Vice President, Clinical Operations
     ...Vice President, Clinical Operations About the Company Innovative company designing & developing gene therapeutic products Industry...  ...with a focus on ophthalmology and the broader portfolio. The successful candidate will be responsible for ensuring that clinical... 

    Confidential

    Portland, OR
    5 days ago
  • Vice President of Information Technology
     ...Vice President of Information Technology About the Company Esteemed accrediting organization for physician assistant educational...  ...that aligns with the company's mission and long-term goals. The successful candidate will oversee the implementation and optimization of... 

    Confidential

    Portland, OR
    5 days ago
  • Vice President, Operations

    $175k - $250k

     ...energy optimization company. We deliver customized energy‑efficiency solutions (LED...  ...strategic leader to join our executive team as Vice President of Operations. The Vice President (VP)...  ..., or energy solutions. Demonstrated success solving complex operational problems and... 
    Work at office
    Local area
    Immediate start

    Pacific Energy Concepts

    Vancouver, WA
    2 days ago
  • Vice President, Operations
    Central City Concern seeks a Pharmacy Operations Manager/PIC to integrate high‑quality clinical services with day‑to‑day pharmacy operations at the Blackburn Center in Portland, OR. The role splits 50% time between operations management and practicing pharmacist duties...
    Contract work

    Central City Concern

    Portland, OR
    2 days ago
  • Vice President of Development
     ...Vice President of Development About the Company Impact-lead organization providing substance use recovery & mental health services...  ...to lead and expand its philanthropic efforts. The successful candidate will be responsible for building and nurturing donor... 

    Confidential

    Portland, OR
    3 days ago
  • Regional Vice President, Fiber/Wireline
     ...Regional Vice President, Fiber/Wireline About the Company A fiber and wireline infrastructure company focused on regional operations...  ...role within the fiber and wireline infrastructure space. The successful candidate will be tasked with leading operations, financial... 

    Confidential

    Portland, OR
    5 days ago
  • Vice President of Growth & Development
     ...Vice President of Growth & Development About the Company Globally recognized charity improving the life & health of children...  ...and Development to lead its ambitious revenue expansion. The successful candidate will be responsible for creating and executing a comprehensive... 
    Remote work

    Confidential

    Portland, OR
    3 days ago
  • Vice President, Engineering
     ...Vice President, Engineering About the Company Dynamic data science software & consultancy...  ...data science platform customer analytics churn modeling attribution...  ...and launches standalone AI products. The successful candidate will be a key player in setting... 

    Confidential

    Portland, OR
    2 days ago
  • Vice President of Global Channels
     ...Vice President of Global Channels About the Company Leading provider of cloud-based storage & file sharing solutions Industry...  ...and execution of its worldwide partner ecosystem. The successful candidate will be responsible for defining and implementing the... 
    Remote work
    Work from home
    Worldwide

    Confidential

    Portland, OR
    2 days ago
  • Vice President of Engineering
     ...Vice President of Engineering About the Company Pioneering platform specializing in AI-driven predictive analytics & big data solutions...  ...of Engineering to lead and scale its engineering team. The successful candidate will be responsible for strategic hiring, mentoring... 

    Confidential

    Portland, OR
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!

Related searches