Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Leading provider of a cloud-based electronic medical records system
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2012
Employees
201-500
Categories
- Cloud Infrastructure
- Health Care
- Health Diagnostics
- Medical
- Information Technology & Services
Specialties
- emr
- ehr
- substance abuse
- addiction treatment
- electronic medical records
- electronic health records
- saas
- and software as a service
- software as a service
- and eating disorders
About the Role
The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.
Hiring Manager Title
Chief Customer Officer
Functions
- General Management
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Portland, OR vacancy
- ...Vice President of Customer Success & Services About the Company Global leader in live production technology delivering innovative solutions for broadcasters and media companies. Industry Information Technology and Services Type Privately Held About...Suggested
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...Remote work
- ...Vice President of Customer Success About the Company A hyper-growth startup helping professional services clients improve AI-driven marketing and retention. Industry Computer Software Type Privately Held About the Role The Company is in search...
- ...Vice President of Customer Success About the Company A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industry Computer Software Type Privately Held About the Role The Company is in search of a Vice President...
$190k - $220k
...advanced AI, and deep manufacturing knowledge, we enable customers to continuously optimize production performance, improve... ...directly to the Chief Revenue Officer, the Global Vice President, Customer Success is responsible for driving customer retention, adoption,...Full timeTemporary workRemote workFlexible hours- ...Braincube is seeking a Global Vice President, Customer Success to drive customer retention, adoption, and measurable outcomes across its global customer base. The role involves leading Customer Success Managers and Engineers while building executive relationships with...
BrainCube Services
Portland, OR4 days ago $297.86k
Responsibilities The Vice President / Chief Pharmacy Officer provides strategic and operational leadership to the Pharmacy Enterprise... ...and staff across the pharmacy enterprise that together will successfully execute pharmacy performance objectives.All work must be...- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- ...dotted-line relationship to the Regional President, this leader serves as the primary... ...preserving local trust and credibility.Success in this role requires balancing enterprise... ...priorities.Partner with Marketing, Sales, Customer Experience, Government Relations, medical...Local areaShift work
$211.25k - $357.5k
...lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong... ...leadership bench, develop future underwriting talent, strengthen succession plans, and foster a culture of accountability, innovation and...Full timeContract workLocal areaRemote work$224k - $336k
Portland, OregonCreative - Footwear /Full-time /HybridYour opportunity at Arc’teryx:As Vice President, Global Footwear Design & Innovation, you are the architect of the creative and technical future of Arc’teryx Footwear. You define and lead an integrated vision that unites...Full timeSeasonal workImmediate start- ...and change management, team effectiveness, workforce planning, succession management, learning strategy, diversity and inclusion,... ...methodologies and processesStrong consultation skills and the ability to customize solutions to the needs of the organizationStrong ability to...Local area
- ...and operational intelligence tools.The Vice President, Operations Procurement - West is responsible... ...that impact revenue, margin, and customer outcomes.This leader brings a growth mindset... ....Be a multiplier of talent to support succession planning and leadership readiness...For contractorsLocal areaWorldwide
- ...OR, WA, CO, IL, GA, MD, VA, and DCTechnical Summary:The Area Vice President for the National Accounts - Professional Employer Organizations... ...priorities.This leader manages a portfolio of national PEO customers and directs the PEO account teams, including EAM team, support...Contract workRemote work
$245k - $290k
...Job Description Position Summary: The Vice President, Talent and Training is responsible for... ...consistent, data-informed talent reviews, succession planning, and high-potential... ...producer; delivering the highest value to its customers while continually pursuing strategic, profitable...Rotational programFull timeApprenticeshipInternshipWork at officeWorldwide$218.59k - $275k
...Vetsource, we build the foundation for success, enabling those in the pet healthcare... ...create tighter bonds with their customers. From prescription management and pet... ...to apply!WHO WE ARE LOOKING FORVice President, TechnologyThe Vice President, Technology is a senior technology...Full timeRemote workFlexible hours$231.7k - $386.1k
...health today, we want to hear from you. The Vice President, Business Development – Health Systems... ...largest and most complex health system customers. This executive will lead enterprise‑... ...supply chain leadership Demonstrated success closing complex, enterprise‑level deals...Contract workWork at officeRemote workHome officeMcKesson
Beaverton, OR4 days ago$147k - $205k
...WSP is currently initiating a search for a full‑time Assistant Vice President, Rail and Transit Project Manager. This position will support... ...Key Performance Indicators and contribute to the overall success of the West Region. Mentor staff to support their growth and...Full timeContract workFor subcontractorWork at officeLocal areaFlexible hoursSupportFinity
Portland, OR4 days ago- ...Vice President, DevelopmentThe Vice President of Development is responsible for leading Morrison Child and Family Services' (Morrison) Development... ....This is hands-on fundraising, directly supporting the success of a $40m organization as we drive towards serving 10,000...Casual workWork at officeNight shiftAfternoon shift3 days per week
Morrison Child and Family Services
Portland, OR9 hours ago - ...Avenue5 is in search of Vice President, Property Management to join our dynamic team of Fivers! About Us We are a vibrant third-party... ...with our associates in mind Celebrate our associates' successes and encourage them to raise the bar even higher About the...Temporary work
Avenue5 Residential
Portland, OR2 days ago - ...Oregon Health & Science University Associate Vice President, Labor Relations Oregon Health & Science University (OHSU) seeks an... ...institution where strong union partnership is essential to continued success. For more than 130 years, OHSU has been Oregons only...
Oregon Health & Science University
Portland, OR5 days ago - HP in the United States is seeking a highly analytical and business-oriented professional to lead business management, channel program execution, forecasting, and performance management activities across the North America Supplies business. This role partners with Category...
HP
Vancouver, WA2 days ago - ...AbleLight is hiring an Area Vice President for our Oregon Market. You will lead day-to-day operations, drive growth, manage quality of care and services, and partner with community and government leaders to advance AbleLight’s mission. The role requires extensive leadership...
AbleLight
Portland, OR1 day ago $160k - $170k
...mobilization across multiple states. The Vice President of Product will play a critical... ...that the needs of marketing and customer experience are well understood and faithfully... ...trust, and a genuine investment in the success of others are core to how this role...Full timeTemporary workWork at officeImmediate startFlexible hoursThe Contingent
Portland, OR3 days ago- ...Area Vice President for Oregon Market AbleLight is currently hiring an Area Vice President for our Oregon Market. At AbleLight, we believe the world shines brighter when people with developmental disabilities achieve their full potential. We pioneer life-changing services...Currently hiringLocal areaFlexible hours
AbleLight
Portland, OR4 days ago $112k
...Position Details Job Title: Assistant Vice President, Advancement Department: Development Office Administration Job Code: A31200 Job category... ...of principal, major and planned gift prospects. Ensure successful implementation of a planned giving program both by informing...Full timeTemporary workWork at officeFlexible hoursNight shiftAfternoon shiftUniversity of Portland
Portland, OR1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vp customer success Portland, OR
- vice president development Portland, OR
- vice president real estate development Portland, OR
- vice president communications Portland, OR
- vice president manufacturing Portland, OR
- vp safety Portland, OR
- vice president research Portland, OR
- vice president tax Portland, OR
- vice president of retail Portland, OR
- vice president healthcare Portland, OR