Weekend Concierge

Job Description

Job Description

Description:

Job description

About us

Melody Living of Colorado Springs offers Assisted Living and Memory Care services . Our mission of "Residents First" guides decisions and actions each and every day. We seek Team Members who have a positive attitude and strong work ethic to develop a strong culture of teamwork.

We are looking for a weekend concierge 8am-6pm Saturday and Sunday. Applicants must be able to work these hours. Please submit your resume today to be part of the Melody Living Team!

Reports to: Executive Director

Position Summary:
Use of strong hospitality focus serves as the first and central point of contact for service-related issues. Answers resident questions and assists residents in making reservations for dining, travel, in- home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answer phones, manages in-house mail center and serves as a general referral source.

Hiring for Saturday and Sunday 8am-7pm.

Essential Duties

• Screens incoming calls, takes messages and/or forwards calls as appropriate.
• Greets and signs in all visitors.
• Greets and provides directions and/or information to residents, visitors, guests, and vendors.
• Responsible for sorting and distributing internal communications.
• Provides clerical assistance as needed.
• Type letters of correspondence, memorandums, reports, forms, etc.
• Receives event reservations, schedules guest apartment reservations and updates census, resident directory, and other information as directed.
• Responds to Emergency Call System and building alarm system.
• Responsible for periodic interior rounds to ensure building is secure and in good order.
• Received and processes work orders for the Community.
• Manages office equipment and supplies.
• Provides effective and courteous service to all residents, guests, and co-workers.
• Handles resident emergency situations in the absence of the Community Manager.
• Enters data into the lead management system, maintains accurate record of apartment inventory and prospect files.
• Other duties as assigned.

Basic Qualifications & Experience

• High School Diploma or equivalent
• Working knowledge of multi-extension, multi-line telephone system is required.
• Prior concierge or hospitality experience strongly preferred.
• Energetic, enthusiastic, exceptional communication skills.
• Good organizational skills, follow-up and follow through; must be able to multitask.
• Minimum one-year experience in a business office environment preferred. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook, and PowerPoint) preferred.
• Must be able to read, write and speak the English language.
• 18 years of age or older

Working Conditions / Physical Requirements

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
• Sits, stands, bends, and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Interacts with donors, families, volunteers, residents, and numerous other staff members.

Job Type: Part-time

Salary: From $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• Weekends only