Collections Agent

Collections Agent

The Agent is responsible for the assignment and follow-up of post charge off accounts to skip and repossession vendors. Verify account details using skip tracing tools and making outbound calls to the customer in an attempt to increase recoveries and mitigate losses. Answer emails and calls from Skip and Repossession vendors and assist with questions about recovery efforts. Take inbound customer calls to discuss payments/payoffs and/or secure vehicles through the voluntary surrender process. Support the Asset Recovery team during the reinstatement and redemption process by discussing payment options with the customer and monitoring the account for funds to post. Determine accounts that should be sent through the Replevin or other litigation means and support the Agency and Attorney team on legal efforts to secure our vehicles.

Assign post charge-off accounts to external skip agencies or collection vendors based on defined duration and performance rubrics. Follow-up with skip agencies or outside collection vendors to monitor activities on assigned accounts. Monitor vendor level adherence to defined performance measures.

Handle inbound calls in effort to resolve delinquency on Car or Van accounts that have been charged-off. Discuss payment and update account information on charge-off accounts. Assignment of Recovery agents to secure surrendered vehicles.

Handle walk-up and email requests from internal and external customers and assist with further research where needed. Support Fraud Control as necessary on accounts involving outside law enforcement agencies. Support the Agency and Attorney team on legal matters such as Replevin, Title Washing, and other legal matters in order to secure our vehicle or pursue the customer for the outstanding balance.

After verifying funds, create charge-off Repo Redemption cases to Asset Recovery for processing of release and communication with account holder.

Research customer accounts, when disputed, and escalate problem accounts to external vendor and/or management, as appropriate, for proper handling.

High School Diploma (GED) Required, Bachelor's Degree preferred

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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