Claims Coordinator

Claims Coordinator

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Claims Coordinator to support our client's team.

Location: Santa Ana, CA

Pay rate: $21.50/hr

Employment Type: Temporary (2 months, possibly longer)

FLSA Status: Non-exempt

Schedule: M-F 7 am to 3:30 pm

What You'll Do:

• Review and manage internal shipping trace requests, ensuring timely follow-up and resolution.
• Proactively communicate with carriers to investigate and resolve issues related to delayed, lost, or missing shipments.
• Maintain accurate, real-time records of trace progress and carrier updates in Google Sheets for full visibility and audit readiness.
• Triage aging traces (over 5 business days) and escalate to carriers to secure timely resolutions and prevent service delays.
• Deliver exceptional internal customer service by promptly addressing inquiries and concerns related to shipping traces.
• Collaborate closely with other departments to confirm shipments have been completed.

Who You Are:

• High school diploma or equivalent; college degree preferred
• 2+ years of customer service or administrative experience
• Previous experience in surveillance or security would be an asset
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent organization and communication skills, both verbal and written
• Ability to manage time while prioritizing multiple tasks
• Exceptional attention to detail and a commitment to producing high-quality work
• Proficient in Microsoft Word, Excel, and Google Suite Products
• Knowledge of Salesforce would be an asset

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer, potentially for long periods of time
• Hand Use: Regular hand use for various tasks
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
• Sitting or Standing: Ability to sit or stand for extended periods of time

Benefits:

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees.

Eastridge Workforce Solutions