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Remote Incident & Problem Manager Service Desk Lead

Shield Technology Partners

IronOrbit is looking for a Service Desk Manager - Tier II to oversee incident management and ensure service continuity. The role demands a leader who can manage a remote team while fostering effective communication and customer satisfaction. The ideal candidate has extensive experience in IT support leadership, strong technical knowledge, and the ability to drive continuous improvement in incident processes. #J-18808-Ljbffr

Vacancy posted 1 day ago
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