Remote Incident & Problem Manager Service Desk Lead
Shield Technology Partners
IronOrbit is looking for a Service Desk Manager - Tier II to oversee incident management and ensure service continuity. The role demands a leader who can manage a remote team while fostering effective communication and customer satisfaction. The ideal candidate has extensive experience in IT support leadership, strong technical knowledge, and the ability to drive continuous improvement in incident processes. #J-18808-Ljbffr
$37k - $62k
...Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi... ...DoW Secret Clearance. Non-remote (relocation incentive available... ...working at an industry-leading organization. This is a great... ...incident trends to drive problem management and continuous improvement...Remote workHourly payContract workTemporary workWork experience placementRelocation package- ...seeking a strategic and technical Service Desk Lead to transform their support... ...center. The role involves managing day-to-day support,... .... Duties include redefining incident response, building analytics... ...ITIL practices. This role is remote but requires availability during...Remote job
$71.6k - $121.5k
...A leading technology company in the United States is seeking a Critical Incident, Change and Problem Lead to drive operational excellence and enhance service reliability. The role requires strong experience in managing incidents and excellent communication skills. Candidates...Remote work$119k - $145k
...078, USA The Global Service Desk Operations Manager is responsible for the... ...both on‑site and remote users by standardizing... ...worldwide. Leads and develops distributed... ...service quality, reduce incident volumes, and optimize... ...Incident, Request, Problem, Change, Vulnerability...Remote workWork experience placementLocal areaWorldwideShift work- The Abacus Group is seeking an Incident Response Project Manager to manage client-facing projects within our Incident Response team. Your role is pivotal... ..., client communication, and quality assurance. Strong problem-solving skills and attention to detail are essential for...Remote job
- ...A technology services company is looking for an Incident and Problem Manager in California. The successful candidate will oversee incident management processes, lead a remote team, and drive continual improvement in service delivery. Key qualifications include 3+ years...Remote work
$62k
...Linksol Inc is seeking a Service Desk Incident Manager in Adelphi, MD. The role involves managing service requests and incident management in accordance with DoD standards. Candidates must be U.S. Citizens with an active DoD Secret Clearance, and have a BA/BS in computer...$25 per hour
...10.5-week hybrid training program for the role of Incident and Problem Specialist, starting with full remote sessions. This position offers a competitive pay rate... ..., SQL, Python, and more. Responsibilities include managing events and monitoring infrastructure, ensuring...Remote work$89k - $121.4k
...caring community The Senior Problem, Incident and Event Management Engineer facilitates the... ...coordination and restoration of services impacting key technology... ...with the Restoration Lead to drive technical teams toward... ...Travel: While this is a remote position, occasional...Remote workBi-weekly payFull timeTemporary workApprenticeshipWork at officeWork from homeHome office$89k - $121.4k
Humana Inc is looking for a Senior Problem, Incident and Event Management Engineer to manage high-priority incidents and coordinate cross-functional teams. This remote role involves complex problem-solving and strong communication skills. Applicants should have at least...Remote work- ...incident.io in New York seeks a Technical Support Engineer to provide exceptional... ...skills, and a knack for problem-solving. The role offers a competitive salary, remote working flexibility, and extensive benefits including market-leading medical insurance. #J-18808-Ljbffr...Remote work
- ApplyLogic is a fast-paced Service-Disabled Veteran-... ...complex technical problems. Service Desk Lead We’re looking for a... ...support staff, manage ticket flow and escalations... ...support for incidents, requests, and recurring... ...11, Microsoft 365, remote support tools, and account...Remote workTemporary workWork at office
- Role Overview Service Desk Lead - Secret Clearance - Washington DC... ...for overall leadership, management, performance, and operational... ...activities, ensuring incident, request, and problem management functions are... ...Citrix troubleshooting Remote assistance support Asset...Remote workTemporary workShift work
- ...Architecture and Common Shared Services contract and is currently seeking an Incident and Problem Manager supporting AWS, Azure... ...help modernize a leading, global-scale multi-... ...positions will be remote Primary... ...teams to improve help desk capability, knowledge...Remote workContract workInterim role
$16 - $25 per hour
...holding company and financial services corporation to run a 10.5... ...camp to learn how to be an Incident and Problem Specialist. Locations... ...Schedule 12/09 - 01/17: full remote 01/21 - 02/28: 2 days onsite... ...Potential Job Duties Event management and monitoring...Remote workContract workLocal area- ...software and hardware issues. Responsibilities include managing tickets, resolving incidents, and escalating complex problems to Tier 3. Ideal candidates will have experience in software installations and familiarity with remote support tools. This is a full-time position...Remote workFull time
$79.4k
...Field Office Support Lead manages field IT support... ...point for complex incidents. This leader... ...practices with enterprise service‑management and... ...coordination with remote support when appropriate... ..., service desk, and engineering teams... .... Excellent problem‑solving, analytical...Remote workContract workWork experience placementWork at officeLocal area- ...Service Desk Manager Mirazon is a scaling, people-centered IT company that... ...Manager is responsible for leading and optimizing Mirazon's Service... ...~ General understanding of remote management and monitoring... ...leadership support during major incidents, including triage of network...Remote workFull timeTemporary work
$71.6k - $121.5k
...processing purpose.Critical Incident, Change and Problem Lead page is loaded## Critical... ...Problem Leadlocations: Remote-UStime type: Full timeposted... ...innovative solutions that enhance service reliability. If you thrive... ...service disruptions.* Manage change processes to...Remote workPermanent employmentFlexible hours- ...Northern Trust is seeking a Specialist, Incident Management and Operational Resiliency to lead enterprise incident response and... ...years in relevant fields, strong problem-solving, and communication skills... ...the office per week and possible remote work arrangements. #J-18808-...Remote workWork at office
- ...of items. Whether solving the problem at multifamily apartments,... ...convenient pickup, or solving package management challenges for corporate... .... Provide in‑person customer service to property managers and... ...performing field repair work or remotely troubleshooting hardware. 1-3...Remote workFlexible hours
- ...A leading energy industry company is seeking an Incident Manager to work remotely. The ideal candidate will have familiarity with operational metrics, ITSM best practices... ...ServiceNow and a strong understanding of Azure cloud services are crucial. This role requires strong...Remote work
- ...IT Support Manager Sangoma is a global... ..., and managed services to businesses... ...Support Manager to lead our global End... ...service desk operations, endpoint... .... This is a remote US-based role... ...operations including incident management,... ..., and problem-solving skills...Remote workFull timeTemporary workWorldwideFlexible hoursShift work
- ...Combinator and other leading VCs. Today, 2,000+ facilities... ...a Technical Support Manager at voize, you'll... ...Every day brings new problems to solve, ideas to test... ...documentation, handoffs, and post-incident reviews to strengthen... ...our Berlin office or remotely from Germany...Remote workWork at officeFlexible hours
- ...Role Summary The Service Desk Support Manager oversees the technical support team... ...clients, both in person and remotely. This role requires an in-... ...crashes and connectivity problems. Provides problem-solving... ...support service delivery, incident management, and continuous...Remote work
$70k - $80k
...IT Workplace Services Manager-(San Diego, CA or Seattle... ...of contact for problems and inquiries in the... ...the Service Desk for assistance with... ...service requests or incidents as defined in accordance... ...~ Supervisory or lead experience... ...necessary to service our remote branches in and...Remote workWork experience placementLocal areaFlexible hours- ...IT Support Manager Sangoma is a global leader in... ...connectivity, and managed services to businesses... ...experiences. Responsibilities Lead, mentor, and develop... ...daily service desk operations including incident management, service... ..., analytical, and problem‑solving skills with...Remote workFull timeTemporary workWorldwideFlexible hours
$80k - $90k
...operations of the IT Services Support Team.... ...complex technical problems by coaching Level... ...teams and escalating incidents to the Engineering... ...met. Assists the Manager with Level I/II onboarding... ...: IronOrbit - Remote Compensation: $80,... ...for Level I/II Lead the team by example...Remote workMonday to FridayShift work$45 - $52 per hour
...Incident and Problem Manager Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $45.00 - $52.00 / hour Description IronOrbit is seeking an... ...customer systems. Key Responsibilities Lead, mentor, and inspire a geographically...Remote workPermanent employmentFull timeShift workNight shift- ...Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds... ...incident documentation. Ensure timely problem recognition, research, isolation, resolution... ...staff. Collaborate with Service Desk Leads and IT teams to prioritize and...
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