Tier 1 Support Technician

EXOS

Job Description

About the Role

We're looking for a team of Tier 1 Support Technicians to support a high-volume endpoint rollout tied to a company acquisition with approximately 2,500 devices in total. You'll work remotely alongside a coordinated deployment team, handling imaging, configuration, and quality checks through our MDM tools, and keeping things moving at pace without sacrificing accuracy.

This is a good fit for someone who's comfortable in a fast-paced, production-style IT environment and takes pride in consistent, quality work.

What You'll Be Doing

Remotely image and configure devices using SCCM, Intune, Autopilot, or similar MDM platforms
Track and log completed units, flagging exceptions or failures to the lead technician
Support end users or on-site logistics staff remotely during enrollment and troubleshooting
Maintain accurate records and stay on pace with daily throughput targets
Communicate clearly with team leads on status, blockers, and progress

Job Requirements

What We're Looking For

1+ year of hands-on IT support or endpoint deployment experience
Familiarity with Windows OS imaging and remote endpoint configuration
Experience with SCCM, Intune, Autopilot, or similar deployment tools
Ability to work methodically and stay accurate across high device volumes
Comfortable following documented runbooks and knowing when to escalate
Strong attention to detail
Reliable home setup and strong remote communication skills

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Vacancy posted 9 hours ago

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