Member Service Representative

Some workplaces are just jobs. Campbell Federal Credit Union is something different. Founded in 1937 by a small group of Campbell Soup Company employees who simply wanted better banking for themselves and their families, we've been putting people first for nearly 90 years — and we haven't stopped. Today, we're a $150 million, not-for-profit, member-owned financial cooperative serving approximately 11,000 members across the United States.We're not a bank. We don't answer to shareholders. Every dollar we earn goes right back to our members in the form of lower loan rates, higher dividends, and lower fees. That's the credit union difference — and it's a difference worth showing up for every day. Why You'll Love Working Here People Over Profit As a not-for-profit cooperative, we exist to serve our members — not Wall Street. Your work creates real impact for real people. A True Community We're a tight-knit team that genuinely looks out for each other — and the members we serve. You won't get lost in the shuffle here. Federally insured by the National Credit Union Administration (NCUA) and rooted in nearly 90 years of trust — you'll join an institution members depend on for life's biggest moments. Role Description The Member Service Representative serves as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Perform a variety of transactional duties receiving or paying out funds for member's savings, checking, and credit accounts. Maintain accurate transactional records. The first 90 days will be in office for training, then potential to work hybrid schedule, 3 days in office and 2 days remotely. Greet and welcome members to the credit union in a courteous, professional, and timely manner. Provide comprehensive, prompt, accurate, and efficient member transactions. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records. Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures. Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies. Respond to member's requests, problems, and complaints, and/or direct them to the appropriate person for information and assistance. Assist with mail or email transactions, when available Place holds on accounts for uncollected funds. Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies. Ensure that the teller station and cash recycling machine are properly stocked with forms, supplies, brochures, cash, etc. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by MSRs. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area. Cross-sell credit union services such as debit cards, credit cards, on-line banking, or other promotional products where available. Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer. Qualifications High School diploma or GED. Associates' or Bachelor's degree preferred 1 - 5 years of experience in Banking/Credit Union Industry Fluent in English (written and verbal) Foundational computer skills required, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications. Working knowledge of online teleconferencing software (e.g, Zoom or Teams). #J-18808-Ljbffr