Managers for Tom Wood Auto Group

Location: Tom Wood Auto Group - Various Locations
Employment Type: Full-Time
Reports To: General Manager / Executive Leadership
Position Overview

The Manager role at Tom Wood Auto Group is a key leadership position responsible for driving performance, developing teams, and delivering an exceptional customer experience within their department. Whether leading Sales, Service, or Finance & Insurance operations, Managers are expected to model Tom Wood's Core Values while achieving operational, financial, and customer satisfaction goals.

This role requires a hands-on leader who can balance people development, process execution, and performance accountability in a fast-paced dealership environment.
Key Responsibilities
Leadership & Team Development

• Lead, coach, and develop department team members to achieve individual and departmental goals
• Foster a positive, accountable, and performance-driven culture
• Conduct regular coaching sessions, performance reviews, and corrective actions as needed
• Participate in hiring, onboarding, training, and retention efforts

Operations & Performance Management

• Oversee day-to-day departmental operations to ensure efficiency, accuracy, and compliance
• Ensure adherence to dealership processes, manufacturer standards, and company policies
• Monitor KPIs and financial performance, taking action to correct gaps and improve results
• Collaborate with other department leaders to create a seamless customer experience

Customer Experience

• Ensure customers receive a transparent, professional, and ethical experience
• Handle escalated customer concerns and resolve issues promptly and professionally
• Maintain high CSI, survey scores, and online reputation standards

Compliance & Risk Management

• Ensure compliance with all state, federal, and manufacturer regulations
• Maintain accurate documentation and required disclosures
• Support audits and ensure department readiness at all times

Department-Specific Focus Areas
Sales Manager

• Drive new and used vehicle sales performance
• Coach sales team on process, product knowledge, and closing techniques
• Manage inventory, pricing strategies, and manufacturer programs

Service Manager

• Oversee service operations, workflow, and technician productivity
• Ensure quality repairs, efficient scheduling, and strong service communication
• Maintain safety standards and shop compliance

F&I Manager

• Manage finance and insurance product offerings and profitability
• Ensure compliance with all lending, title, and disclosure requirements
• Deliver a transparent, customer-focused F&I experience

Qualifications & Experience

• Previous leadership or management experience in automotive dealership operations
• Strong understanding of department-specific processes (Sales, Service, or F&I)
• Proven ability to lead, coach, and hold teams accountable
• Strong communication, organization, and decision-making skills
• Valid driver's license with acceptable motor vehicle record

Preferred Qualifications

• Multi-department dealership experience
• Manufacturer certification(s)
• Experience with dealership management systems (CDK, Reynolds, or similar)
• Demonstrated success in performance improvement and team development

What We Offer

• Competitive compensation plans (salary, commission, and/or performance incentives)
• Paid Time Off & Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life & Disability Insurance
• Ongoing training and leadership development
• Opportunities for advancement across a multi-location organization

Why Work for Tom Wood Auto Group

The Tom Wood Group is a family-owned organization that has proudly served communities for over 50 years. We believe great leadership drives great results - and we invest in our managers to help them grow, succeed, and build lasting careers.

Our Core Values:
Humbly Confident • Passionately Driven • Sincere Desire to Help Others • Uncompromising Integrity