Senior Technical Account Manager

Job Description

Job Description

Description:

About InfoSend:

Since 1996, InfoSend has been a trusted partner in eBilling, ePayment, data processing, and bill print and mail solutions. We help organizations simplify complex processes and deliver critical communications accurately and efficiently.

With operations across California, Texas, Florida, Illinois, and Massachusetts, InfoSend continues to grow while staying grounded in what matters most: our people. Our team of 230+ professionals include many long-tenured employees who value stability, collaboration, and doing great work together.

The Opportunity:

This is a remote position. If located in California and near our headquarters in Anaheim, CA, the role will follow a hybrid schedule.

We are looking for a Senior Technical Account Manager who will lead the implementation and ongoing delivery of print and mail programs for new and existing clients. This role combines technical data analysis, project coordination, and client relationship management.

The ideal candidate enjoys working with data, managing multiple projects, and collaborating across departments to ensure client communications are accurate, efficient, and delivered on time. You will serve as a technical liaison between clients and internal teams while helping drive successful program launches and long-term client satisfaction.

Schedule:
During training, the schedule will be Monday through Friday | 8:30 AM – 5:00 PM PST.
Once training is complete, working hours may adjust to align with local time zone if located outside of PST.

What You Will Do

Client Implementations & Project Management:

• Manage multiple client implementations simultaneously
• Serve as the primary point of contact throughout onboarding and program setup
• Coordinate with internal teams to ensure projects launch smoothly and on schedule

Data Analysis & Technical Setup:

• Review and interpret raw data files (CSV, JSON, XML, pipe-delimited, etc.)
• Define project requirements to ensure accurate data processing and output
• Create mapping documents, visual aids, and technical documentation

Cross-Functional Collaboration:

• Work closely with IT, Production, and other internal teams
• Translate client requirements into technical and production deliverables
• Communicate technical concepts clearly to both clients and internal teams

Client Communication & Support:

• Build strong client relationships and provide ongoing support
• Answer questions, resolve issues, and manage change requests
• Support program updates, enhancements, and troubleshooting post-launch

Documentation & Process Improvement:

• Maintain accurate records including CRM notes, documentation, and project checklists
• Track project communications and implementation details
• Identify opportunities to improve workflows and team processes

Qualifications:

• Bachelor's degree or equivalent work experience required.
• 4+ years of experience in a B2B environment, preferably with technical project or data-focused responsibilities.
• Strong analytical skills and experience working with structured data formats (CSV, JSON, XML, etc.).
• Excellent communication skills, both written and verbal.
• Highly organized, detail-oriented, and able to manage multiple priorities with minimal oversight.
• Proficiency in Microsoft Excel and Word; familiarity with corporate network environments.
• Experience with Adobe Creative Suite is a plus.
• Familiarity with Oracle XML or similar data sources is a plus.

What We Offer:

• Medical, dental, vision, and life insurance
• Supplemental insurance options
• Flexible Spending Account (FSA)
• 401(k) with generous company match
• Bonus opportunities
• Paid time off, sick time, and holidays
• Casual work environment
• Strong commitment to work-life balance
• Opportunities for growth and advancement
• Employee Assistance Program (EAP)
• Long-term stability with a people first company