Help Desk/System Administrator

Responsibilities: Configure, install, and physically troubleshoot client devices, including but not limited to, desktops, laptops, printers, smart phones and mobile hand-held computers / ancillary equipment Personally, interact with user community for hardware lifecycles, technical troubleshooting, and user requests Provide high level of service and support to employees as you receive, assess, troubleshoot and resolve technical issues in-person and remotely by telephone, cell phone, and various support technologies Log/manage incidents and requests using the Help Desk ticketing system Update and create support knowledge Physically troubleshoot hardware and create vendor service requests when applicable Provision new hardware (image) as required Troubleshooting, support, and preventative maintenance for production technology (e.g. Label, Printers, Handhelds, Touchscreens, Tablets) Complete workstation setups/moves May include limited travel to local, off-site offices Other duties as assigned Qualifications: Familiarity with the MS Windows Operating System (7, 10), MS Office, and TCP/IP networking Must be a team player and demonstrate a willingness to help co-workers Must demonstrate the capability of multi-tasking, analyzing, and problem solving in stressful situations Must possess proven customer service skills in a fast-paced, dynamic environment Must demonstrate willingness to work flexible hours Careful attention to detail Excellent interpersonal and customer service skills Strong written and oral communication skills *Bilingual (Spanish/Portuguese) preferred. Ability to lift 25+ pound #J-18808-Ljbffr PMO Partners