Help Desk Support Specialist
VirtualVocations
Seeking a motivated Help Desk Support Services Specialist (Tier II/III) for a full-time remote position, who will manage complex technical problem resolution, collaborate with engineering teams to restore services, and diagnose root-cause issues to support the US Army Corps of Engineers' PROMIS Program. Key responsibilities Address and resolve complex technical problems escalated beyond Tier II/III support Collaborate with network services and software engineering teams to restore critical services Recreate user-reported problems in test environments to diagnose and implement permanent fixes Required qualifications High School Diploma/GED with 7+ years of IT support experience Proven experience handling complex technical issues escalated by junior staff Substantial troubleshooting experience across enterprise environments and multi-tiered applications Ability to stay ahead of current technology trends to address evolving user requests Experience with PL/SQL, Oracle APEX, and Oracle Database Administration fundamentals
Vacancy posted 5 days ago
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