Director, Quality & Performance Improvement

Director Of Quality & Performance Improvement

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a strategic and analytically driven Director of Quality & Performance Improvement to shape and lead system-wide quality reporting, performance measurement, and improvement initiatives in Springfield, MA.

This is a high-impact leadership role for a candidate who thrives at the intersection of data, clinical quality, and operational excellenceand who is passionate about turning insights into measurable improvements in patient care.

Responsibilities

Reporting to the Vice President, Quality & Safety, The Director of Quality & Performance Improvement serves as a system leader responsible for building and sustaining a high-performing quality infrastructure. In close partnership with Patient Safety leadership, you will align quality performance, safety priorities, and regulatory requirements to drive meaningful, sustainable outcomes across the organization.

• Drive System-Wide Quality Strategy & Analytics
• Lead the design and execution of system-wide quality reporting, including internal and external metrics (CMS, Joint Commission, DPH, Leapfrog, payer programs)
• Ensure the integrity, accuracy, and timeliness of clinical quality data and submissions
• Oversee dashboards, scorecards, and performance tools that promote transparency and informed decision-making
• Translate complex data into actionable insights to identify trends, variation, and improvement opportunities
• Partner with informatics and analytics teams to strengthen data infrastructure and reporting capabilities

• Lead Performance Improvement at Scale
• Direct system-wide performance improvement initiatives aligned with strategic and regulatory priorities
• Standardize and deploy evidence-based methodologies (PDSA, FMEA, Lean principles, change management)
• Facilitate interdisciplinary efforts to address high-risk or underperforming areas and ensure measurable, sustained results
• Establish accountability through milestone tracking, performance monitoring, and risk escalation

• Advance Systems Thinking & Reduce Variation
• Identify unwarranted variation through benchmarking and data analysis
• Collaborate with operational leaders to redesign workflows, processes, and care models
• Promote scalable, system-level solutions that address root causes and improve reliability and outcomes

• Ensure Regulatory Alignment & Survey Readiness
• Align quality performance metrics with CMS, Joint Commission, DPH, and payer program requirements
• Partner with Patient Safety leadership to integrate performance data with safety events, RCA findings, and risk mitigation strategies
• Support survey readiness by ensuring data, documentation, and outcomes demonstrate sustained compliance
• Interpret regulatory requirements and translate them into actionable performance strategies

• Champion High Reliability & Culture of Accountability
• Advance High Reliability Organization (HRO) principles through data transparency and standard work
• Reinforce a Just Culture by using data to drive improvementnot punitive action
• Empower leaders to use performance data to engage teams and sustain results
• Foster a culture of continuous learning by connecting data, outcomes, and improvement efforts

• Oversee Patient Safety Event Reporting System
• Provide administrative and strategic oversight of the Safety Reporting System (SRS)
• Ensure optimal system configuration, data integrity, and effective event analysis
• Leverage benchmarking to identify trends and inform improvement priorities
• Integrate safety event data with quality, patient experience, and nursing-sensitive outcomes

• Build & Develop High-Performing Teams
• Lead and develop a team of analysts, quality specialists, and performance improvement professionals
• Strengthen organizational capability in data literacy and improvement science
• Establish competencies in quality measurement, analytics, and performance improvement methodologies
• Align workforce planning with evolving organizational priorities

Schedule: Full-time

Location: 759 Chestnut St- Springfield, MA Requires travel to Greenfield, Westfield, and Palmer

Qualifications:

• Master's Degree (MPH, MHA, MBA, or related field), required
• Clinical or healthcare-related degree, preferred
• CPHQ or equivalent certification in healthcare quality/performance improvement
• 5+ years of progressive leadership experience in healthcare quality, analytics, or performance improvement
• Deep knowledge of CMS, Joint Commission, and payer-based quality programs
• Proven success leading large-scale, data-driven improvement initiatives
• Strong analytical, strategic thinking, and change management skills
• Ability to influence and collaborate across clinical and operational leadership

Compensation: $158,371.00 - $182,041.00 - $215,342.00

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.