IT Coordinator

Position Vinci Construction USA is seeking a Service Desk Coordinator position on the Technology Team in Orlando, FL. The Service Desk Coordinator will be responsible for triaging and managing support tickets (Tier 1–2), providing routine issue support, delivering excellent customer service, communicating professionally with users and vendors, and escalating issues as needed. Required qualifications include a bachelor’s degree or equivalent experience and at least one year of technical experience with hardware and software. Key Duties Create, review and triage Tier 1–2 tickets on a timely basis, logging all incoming requests and categorizing them appropriately. Provide support for routine issues and common problems that have been previously identified and documented. Complete daily task activities for the whole IT Department such as performing daily extracts, system imports and exports. Provide excellent customer service by communicating professionally and effectively with end users. Communicate with users, vendors, and IT in a professional manner. Identify issues requiring escalated support and route to the appropriate team or leadership. Other duties as assigned. Education, Experience and Skills 1 + year of IT experience. Bachelor’s degree or equivalent experience. Strong interpersonal, organizational and customer service skills. Physical Demands Travel to locations to assist users or deploy systems as needed. Frequent ability to sit for prolonged periods. Ability to drive a company vehicle for various recruiting events. Frequent ability to talk and hear, both in person and by telephone. Frequent ability to operate standard office equipment, using hand and arm dexterity. Frequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed. Infrequent ability to lift general office documents and materials, up to 10 pounds. Frequent visual abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus. Work Environment Work generally is performed in an office environment, although periodic visits to construction sites and manufacturing facilities may be required. Noise level in the typical office work environment is quiet. Company Benefits Medical & Vision Insurance Basic Life and AD&D Insurance Short Term Disability Voluntary Term Life Long Term Disability Paid Vacation & Holiday Pay 401(k) Plan Additional benefits including wellness coaching, etc. Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We promote a Drug‑Free Workplace. #J-18808-Ljbffr