Residences Food & Beverage Coordinator (CORE Agent)

Four Seasons Private Residences Los Angeles

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

The Four Seasons Private Residences Los Angeles is a 12-story tower comprising 59 custom for-sale homes with outstanding views of the surrounding Beverly Hills neighborhood and Hollywood Hills. Operated by Four Seasons, our homeowners experience best in class amenities, including a courtyard pool and private cabanas, IMAX Theatre and Lounge, a fully equipped fitness center with climate-controlled studio, and a Resident's Lounge offering a Food and Beverage program throughout the day. Our team will provide thoughtful, intuitive, and dedicated service to our homeowners, who will either live full time in the building, or from time to time as their travels bring them to LA. As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences. It is anticipated that we will be able to create unique opportunities to deliver service excellence, but this will require agility and flexibility in our roles in the service of our homeowners.

About the Role

At Four Seasons Private Residences Los Angeles, the Residences Food & Beverage Coordinator (CORE Agent) supports the culinary leadership team in all aspects of food and beverage department administration. The main responsibility of this role is to handle resident interactions and requests with the highest level of hospitality and professionalism.

What You Will Do

• Handle resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and assist in all inquiries such as; Private Residences' services, hours of operations, key Private Residences' staff, in-house events, directions, local area, etc.
• Answer the telephones using courteous, efficient telephone etiquette while obtaining all information necessary to process the resident's order according to Four Seasons standards
• Anticipate and service residents' requirements before requests are necessary
• Create, design and print custom menus and name cards for catering events
• Utilize Micros, the point-of-sale system, to ring up sales, print checks, close checks, and complete closing readings
• Coordinate delivery of items to the resident's unit in a timely manner to ensure proper food quality and consistent presentation
• Offer suggestions for alternatives upon request
• Assists in receiving requests and booking reservations for local restaurants and transportation
• Ascertain a resident's satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Enter glitch into order system and recommend recovery opportunities to manager on duty
• Prepare and submit purchase orders
• Create and modify Banquet Event Orders for in-house and resident hosted events
• Answer phone inquiries and mobile app requests in an efficient, friendly and professional manner
• Assist with hosting weekly BEO meetings with Food and Beverage management
• Run daily reports and interpret food and beverage analytics into meaningful action to improve cost and product metrics
• Check for special requests and hard blocking amenity spaces as needed. Inform manager of any Special Attention or VIP residents
• Utilizes a variety of computer systems, such as HotSOS, to run daily reports and communicate with internal staff and departments
• Chat with guests via messenger application and utilize Four Seasons guest recognition program
• Monitor and respond to emergency and safety situations in an efficient and professional manner, reporting any accident immediately, no matter how minor
• Perform other tasks or projects as assigned by management and staff
• Assist in creating the monthly newsletter; collaborating with other departments and the culinary team
• Cross train in Concierge/Front Desk tasks to assist with occasional coverage
• Morning lounge service which consists of assisting with coffee orders, taking orders, running food, tray pick-ups, setting up lounge
• Assist Front Desk and Lounge serving, polishing glassware, silverware ect.

What You Bring

• Excellent reading, writing and oral proficiency in the English language
• Strong written, oral presentation and communication skills
• Proficient in Microsoft Office systems: Outlook, Word, Excel, Creation of Banquet Event Orders, Canva, Micros (POS), Iris
• Ability to multi-task in a high volume and demanding environment
• Minimum one year food and beverage experience required
• Strong knowledge of food, preparation, order times, and delivery presentation preferred

What We Offer

• Hourly Rate: $29.65
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary uniforms and dry cleaning of employee uniforms
• Complimentary employee meals, or meal credit on days without F&B

Schedule & Hours

• Full Time
• Ability to work early morning, days, evenings, weekends and holidays