Account Manager

Description:

At PURIS, we're dedicated to cultivating a better food system and making a positive impact . How do we do it? By transforming high-quality, USA-made ingredients into essential components for a wide range of everyday products. From cereals and snacks to protein beverages and beyond , our ingredients are powering a healthier future. This is more than just a job; it's an opportunity to be part of a growing food industry. You'll work with state-of-the-art engineering and work together with your peers to build a better food future.

As an Account Manager , you serve as the primary liaison between PURIS and our customers, ensuring an exceptional customer experience throughout the customer journey. You are responsible for managing customer relationships, coordinating order execution, resolving issues, and providing timely, accurate communication that builds trust and confidence in PURIS.

Working closely with Sales, Supply Chain, Quality, and R&D teams, you help ensure customer requirements are met while supporting account growth, operational excellence, and long-term customer satisfaction. The Account Manager plays a critical role in delivering a seamless experience from onboarding through ongoing account management.

Pay Range: $50,000 - $60,000 Annually
Bonus Eligible: Yes (5%)
Travel: Minimal to None

Key Responsibilities

Customer Relationship Management

• Manage and grow relationships with assigned customer accounts.
• Serve as the primary point of contact for customer inquiries, requests, and account needs.
• Build strong relationships with key customer stakeholders to foster long-term partnerships.
• Maintain a high level of customer satisfaction through proactive communication and responsiveness.
• Own the 30, 60, 90 Sales forecast for each customer account while working with Sales leaders for rolling 12-18 month forecast

Order Management & Account Execution

• Support customer onboarding and ensure smooth transitions from initial sale through ongoing execution.
• Monitor customer order flow and delivery performance.
• Communicate lead times, shipment updates, and potential disruptions in a timely and transparent manner.
• Partner with customers and internal teams to support forecast accuracy and demand planning efforts.

Customer Support & Issue Resolution

• Respond promptly and clearly to customer inquiries and requests, striving to exceed service expectations.
• Coordinate issue resolution across cross-functional teams.
• Identify recurring challenges and drive corrective actions to improve the customer experience.

Account Performance & Reporting

• Utilize CRM tools and internal systems to document customer interactions and account activities.
• Support continuous improvement initiatives that enhance customer service and operational efficiency.

Product & Industry Knowledge

• Develop a strong understanding of PURIS' plant-based ingredient portfolio and customer applications.
• Stay informed on industry trends, customer priorities, and competitive market activity.
• Identify opportunities to create additional value for customers through innovation, sustainability, and operational improvements.

Measures of Success

Success in this role will be measured through:

Customer Service Metrics

• Order accuracy rate
• Forecast and demand planning accuracy
• Response time to customer inquiries
• Resolution timeliness and strength for customer issues
• Ability to juggle multiple customer needs and daily tasks
• Quality and effectiveness of customer communications
• Customer satisfaction and retention

Operational Effectiveness

• Strong cross-functional coordination and collaboration
• Timely completion of customer requests and deliverables
• Accurate CRM and account documentation
• Successful onboarding and management of customer accounts

• Bachelor's degree preferred.
• 15+ years of customer-facing experience in account management, customer success, customer service, manufacturing, supply chain, food ingredients, or related industries.
• Experience working directly with customers and managing ongoing business relationships.
• Ability to build rapport and maintain strong customer partnerships.
• Strong organizational, communication, and problem-solving skills.
• Experience utilizing CRM systems and business reporting tools.
• Detail-oriented with strong follow-through and accountability.
• Self-motivated, collaborative, and adaptable in a fast-paced environment.
• Resourceful and happy to roll up your sleeves to get the job done.
• Adaptability in a fast-paced environment

Benefits:

At PURIS, were proud to support our team with a comprehensive benefits package designed to help you thrive both personally and professionally. Starting the first of the month after your hire date, youll enjoy access to Medical insurance plans starting as low as $31 per paycheck. We also offer dental and vision coverage, as well as free digital health care for all employees . You will also have access to Life and Short-Term Disability insurance covered for you at 100%, along with flexible health and dependent care spending accounts. Planning for your future? PURIS offers a 401(k) plan with a company contribution of 3.5% when you contribute up to 6% toward your retirement plan. Enjoy a healthy work-life balance with 80 hours of PTO accrued annually, 8 paid holidays , and access to a variety of other free resources at your disposal. Join us and experience the benefits designed with you in mind!

Why Work with Us?

Career Growth: PURIS offers a dynamic work environment where you can develop your skills and advance your career. We are committed to nurturing talent and providing ample opportunities for professional development and growth within the company.

Comprehensive Benefits: Enjoy a range of benefits designed to support your well-being and work-life balance, including on-demand pay, and telehealth services.

Innovative Environment: You'll have the opportunity to work with state-of-the-art engineering and cutting-edge technology. Our dedication to innovation means you'll be part of a forward-thinking team constantly pushing the boundaries of the plant-based food industry.

Strong Values: We uphold integrity and a global vision for the future. Our company culture is built on collaboration, excellence, and a shared commitment to our mission of creating a better food system. This commitment extends to fostering a workplace where safety is paramount in every operation.

Commitment to Sustainability: At PURIS, we are deeply dedicated to creating a sustainable future. Our manufacturing processes are designed to minimize environmental impact and promote regenerative agriculture. By joining our team, you'll contribute to a company that values sustainability and is committed to making a positive impact on the planet.

INTEGRITY | LEADERSHIP | OPENNESS | GLOBAL VISION | ADAPTABILITY | PARTNERSHIP

PURIS is an equal opportunity employer. All qualified applicants are welcome, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The hiring process includes successfully completing a background check, and drug screen. We E-verify all new hires.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any PURIS employee or affiliate will not qualify for fee payment and therefore become the property of PURIS.

Compensation details: 50000-60000 Yearly Salary

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