Client Relationship Coordinator

Client Relationship Coordinator

ProHome is seeking a client relationship coordinator to serve as the primary point of contact for homeowners, builders, and subcontractors throughout the warranty process. This is a customer-focused, detail-driven role with clear performance expectations and growth opportunities.

What You'll Do:

• Serve as the main contact for assigned homeowners, builders, and subcontractors.
• Manage warranty claims from intake through resolution.
• Respond to inquiries within established timelines.
• Schedule approved claims and coordinate subcontractors.
• Document and track all activity accurately in company systems.
• Maintain performance metrics related to response time, follow-up, and quality.
• Communicate professionally, confidently, and empathetically.

What We're Looking For:

• Strong customer service and communication skills.
• Residential warranty experience (warranty representative/coordinator, construction customer service rep.
• Excellent organization, follow-through, and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using CRM systems and standard office tools.
• Team-oriented with a high level of professionalism and accountability.
• High school diploma required (Bachelor's degree preferred).

Why ProHome:

• Competitive hourly pay.
• Structured training and clear expectations.
• Career growth paths (CRC ? Senior CRC ? Lead ? Manager).
• Performance-based development and advancement opportunities.
• Supportive, team-focused culture.
• Benefits, PTO and sick time.
• Opportunity to work a hybrid schedule following a successful 90-120 days of onboarding (with Department Head's approval).

Only candidates selected for an interview will be contacted.