Operations Manager, MCLOG

Onebrief is collaboration and AI‑powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the entire staff faster, smarter, and more efficient. About the Job At each major headquarters under your responsibility: Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force. Build strong relationships and trust with customers, positioning yourself as a trusted member of their team. Rapidly expand product usage until the most important and impactful workflows are in Onebrief. Win the renewal and expansion, so your customer(s) keep buying Onebrief each year. Deals should expand over time. Clearly communicate user needs to the product team, maintain a high product proficiency, and excite the customer about each product improvement. Understand, request, and effectively leverage Company resources to meet the goals of the Company. Instill the Onebrief brand image. Enable our expansion to Allies and Partners. Take on any additional responsibilities as needed to succeed the team. Additional Responsibilities Lead or support exercises. Use observations of users to recommend product improvements. Provide face‑to‑face and remote customer support. Develop an understanding of customer social dynamics to support renewals and future sales. When incidents arise, coordinate with the customer and product engineering team. Align your team’s efforts to deliver the best customer experience, coordinating with fellow Operations Managers to keep planning and workflows synchronized across commands. About You You love our users and want to work with them. This is the single most important requirement. You deeply understand how military staffs function at echelon and want to apply that within Marine Corps Logistics Operations Group. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O‑4 to O‑6, respect you. You pay attention to detail and have a reputation as a workhorse on previous teams. You excel at navigating large government organizations and solving bureaucratic challenges. You are technically adept, able to become a power user of our product and talk engineering with customers. You work well with customers, cultivating trust, aligning diverse perspectives, and communicating clearly. You are intensely focused on our mission. You are proactive and adaptable, comfortable working autonomously or with cross‑functional teams. You communicate clearly, concisely, and candidly to inform strategic decisions. You hold a current Top Secret clearance with eligibility for SCI and can access DOD facilities and installations. Qualifications Proven experience in leading operational planning within a military context, preferably at multi‑star headquarters. Exposure to large staff planning through classical training in Professional Military Education or service experience. Familiarity and experience with major military planning exercises and protocols for software deployment on classified networks. Proven ability to expand business presence within a region, with emphasis on software or technology solutions. Experience in customer support, both face‑to‑face and remote, and capability to respond to incidents coordinating with customers and product engineering teams. Strong technical skills to master our application, troubleshoot issues, and liaise with customers on technical matters. Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes. Most importantly, you are a true Onebriefer: You are obsessed with creating value for real users. You are ambitious, scrappy, and a creative problem‑solver. You learn quickly, work iteratively, and naturally seek collaboration. You approach your work with integrity, intellectual honesty, and a low ego. You communicate frankly, clearly, and succinctly. You thrive as a self‑starter, embracing autonomy and ambiguity. #J-18808-Ljbffr Onebrief