Customer Success Manager - Work From Home

Responsive recruiter Benefits: Paid time off Training & development Competitive salary Health insurance Profit sharing Applicants must be located in Illinois (IL) in the USA. What We Offer: Industry-Leading Brand : Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction. Career Growth Opportunities : Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement. Supportive Team Environment : Work alongside a team that values collaboration, integrity, and doing the right thing — every time. Be treated like a person, not a cog in the wheel. Consistent Work & Reliable Pay : We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. Pride in Your Work : Be part of transforming people’s homes and lives. We're improving the world one bathroom at at time. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more. Schedule / Expected Work Hours: Primarily weekday day and evening shifts; weekend availability required as needed. Job Summary Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by making out-bound calls to warm leads, confirming appointments, managing the calendar, and providing top-notch support. We provide warm leads—your job is to get them booked. And when the appointment sells, you get a bonus on top of your base pay. What You’ll Do: Make high-volume outbound calls to warm leads Confirm existing appointments with clients via phone calls, emails, or other communication channels. Maintain accurate records of client interactions and update client information in our database. Manage the calendar and resolve issues promptly and professionally. Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction. Proactively identify opportunities to enhance the client experience and provide feedback for process improvement. What We’re Looking For: Excellent communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport quickly. Self-driven & motivated Exceptional organizational and time-management abilities. Prior experience in customer service, account management, or a related field is preferred. Proficiency in using CRM software and other relevant tools. Compensation : Base plus commission: $35K base with expected total regular income of ~$60K/year. You set high quality appointments for our design consultants to sell. Commissions are based on sales team closing deals. Company Overview Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters. This is a remote position. Compensation: $40,000.00 - $60,000.00 per year Five Star Bath Solutions is a full service bathroom remodeler specializing in bath and shower remodeling and installations in your area. We are your local bathroom remodeler specializing in all things bathroom remodeling including tub to shower conversion, bath tub to shower conversion, small bathroom remodels, safety bath installation, new shower installation, and more. Key to theFive Star Bath Solutionsbrand is improving the lives of those around us, including those in our communities. As our charitable arm, Pure Solutions is focused on “giving the gift of hope” to individuals in need.We appreciate the support each community provides in doing business with Five Star Bath Solutions. While our customers strengthen our business, we hope to strengthen our communities, providing service of value to local organizations or community members. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.