Retail Store Manager

Job Description

Job Description

All About Basin 
Basin is a small but rapidly growing retail company with two stores in Florida, partnership locations, and an e-commerce site. We aim to provide our customers with an innovative and exciting bath and body retail experience. Basin is committed to providing ethical products to its customers and is opposed to animal testing and harmful chemicals (such as parabens, mineral oil, etc.). 

All About the Role
Store Managers (SMs) are the in-store ambassadors for Basin. You will lead your team to measurable success and consistent growth across sales, talent management, and general store operations. You'll set the pace by preparing your Guest Experience Managers (GEMs) and Coaches—the leaders who support and develop the store team—for monthly, weekly, and daily goals.
You will oversee all retail store functions, including scheduling, inventory management, employee relations, training, and hiring. You'll serve as the store's liaison to corporate leadership through the Store Operations Team, speaking confidently to your location's behaviors, performance, and results. Each quarter, you'll create a vision and goals for the team to execute, and you'll educate and hold your GEMs, Coaches, and Team Members accountable to the expectations of their roles. This role is for our brand-new location at Disney's Boardwalk Hotel. Because this is a new opening, initial training may take place at our other Walt Disney World locations.

What You'll Do

• Engage, motivate, and encourage staff to do their best work.
• Create a strategic plan for each shift to accomplish daily tasks and store goals.
• Ensure the store is safe and secure at all times.
• Partner with the management team to communicate and uphold company standards.
• Ensure daily cash tasks are completed accurately and on time.
• Lead the resolution of customer service, vendor, and maintenance issues.
• Model exceptional customer interactions through product demonstrations and consultations.
• Train sales staff on Basin product knowledge.
• Maintain store inventory, presentation, and cleanliness, including preparing products for final display.
• Assist customers through the checkout process.
• Lead employee lifecycle decisions, from hiring through development and performance.
• Work a variety of shifts, including days, nights, and weekends.

Physical Demands
This role requires the ability to stand and walk for extended periods, and to lift and carry up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

If you feel like you are a good fit, please take the opportunity to apply! 

Basin is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

The above information indicates the general nature and level of work performed within this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of a store manager.

Basin — SMS Terms and Conditions

Basin (operated by Retail Concepts of Minnesota, Inc.) offers an SMS messaging program to support communication between our hiring managers and job candidates. By providing your mobile number and opting in, you agree to these Terms and Conditions.

1. Program description. If you opt in, you may receive SMS messages related to jobs you apply to, for the purpose of communication between our hiring managers and you as a candidate.
2. Consent. By providing your mobile number and opting in, you consent to receive SMS messages from Basin regarding your application. Consent to receive these messages is not a condition of applying for or accepting employment with us. Message frequency varies.
3. Opt-out. You can cancel the SMS service at any time by replying STOP, UNSUBSCRIBE, or CANCEL to the number that messaged you. After you send the message, we will send you a confirmation that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to rejoin, just sign up again as you did the first time and we will resume sending messages to you.
4. Help. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at View email address on us.fitly.work.
5. Carrier liability. Carriers are not liable for delayed or undelivered messages.
6. Message and data rates. Message and data rates may apply for any messages sent to you from us and by you to us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. Privacy. If you have any questions regarding privacy, please read our Privacy Policy below.

Privacy Policy

We collect your mobile number and related opt-in data (such as your consent and the date and time you opted in) solely to deliver SMS messages related to your job application and to communicate with you as a candidate.

Your mobile information — including your mobile number, opt-in data, and consent — is not sold, shared, rented, released, or traded to third parties or affiliates for marketing or promotional purposes. If we use a third-party SMS provider, your information is shared with that provider solely to deliver these messages on our behalf.

We retain your mobile opt-in data only as long as needed for these purposes and as required by law. To request that we delete your information, contact us at View email address on us.fitly.work.

We take reasonable measures to protect your information. For any questions regarding privacy, contact us at View email address on us.fitly.work.

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