Branch Operations Manager - Rosemead

Location Rosemead, CA - 8400 E Valley Blvd, Rosemead, CA 91770, USA On-site Pay or shift range: $49,000 USD to $74,000 USD Full-Time Requisition #: BRANC004879 Description The Officer, Branch Operations Manager is responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, growth, operational audits and goals. Supervises the day‑to‑day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

Assure high quality and friendly customer service and adherence to growth and brand standards. Resolve customer inquiries/complaints and situations in a positive professional and efficient manner. Promote effective operational and service environment. Monitor staff’s performance relative to losses, differences and mitigating risk. When appropriate, coach for improved performance. Approve transactions within established guidelines, and elevate when required. Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control. Conduct regular staff meetings to ensure compliance with all Bank policies and procedures. Review daily reports. Assist Branch Manager in achieving satisfactory audit ratings and delivering quality branch certification packages. Identify and mitigate audit and operational risk. Monitor expense control. Involved with interviewing and hiring decisions. Prepare and deliver employee performance evaluations, goal planning, and corrective action notices as applicable. Manage, support, coach and train staff to ensure immediate action to improve performance. Follow all established policies and procedures. Perform other duties and projects as assigned.

WHAT YOU’LL BRING

7 years in branch operations, including 3 years supervisory or other leadership experience. High School Diploma or equivalent. Associate’s degree or higher strongly preferred. Mastery of the operational regulatory environment with thorough knowledge of banking operations. Solid knowledge of all aspects of using key branch systems; basic end‑user knowledge of Word and Excel. Resourceful with ability to manage multiple tasks/projects and deadlines simultaneously. Review and be knowledgeable of departmental and human resource policies & procedures. Leads, coaches, motivates, and develops staff across varying levels, with strength in selection, engagement, and driving high performance. Leads the identification of opportunities to refer new products and services to clients based on their financial goals. Regularly coaches and mentors to achieve goals; collaborates across the organization to get things done through partnerships and by building an environment of trust. Credible, influential, and confident in communication engagement style; listens to hear expressed and unexpressed needs and translate that to action. High level of initiative, actively takes on new challenges and projects; influences team's understanding of and successful acceptance of change. Directs high performance and results achievement; empowers others to succeed. Manages own risk and guides risk assessment and management of the broader branch; builds training plans, and keeps staff updated. Continuously coaches team to high levels of performance and assists team in reaching career goals. Ability to look for and contribute to growth opportunities for the branch.

HOW WE’LL SUPPORT YOU

Financial Security: Eligible to participate in the company’s 401(k) plan, including a company match and immediate vesting. Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long‑term disability, pre‑tax Health Savings Account with employer contributions, and pre‑tax Flexible Spending Account (FSA). Building & Supporting Your Family: Partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities: Tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more. Salary Range The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors. Equal Opportunity Statement Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to t heir actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. #J-18808-Ljbffr Pacific Western Bank