Sr. Global Quality System and Methods Manager

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities. About the job SUMMARY The FS Sr. Global Quality System and Methods Manager ensures that the organization’s products and services follow the FS company’s quality requirements, in addition to complying with customer and regulatory requirements for quality. The FS Quality System and Methods Manager will take responsibility for the definition, implementation and monitoring of quality systems, quality methods (DMS, FMEA, 8D, etc.), and Q indicators within the production plants at all FS Franke Division. ESSENTIAL DUTIES AND RESPONSIBILITIES Global responsibility for the quality area, in particular the development, maintenance, improvement and monitoring of the quality management system and the procedures for increasing quality in production at all production sites. Reporting to top management on the performance of the quality management system and necessary improvements. Management of Quality employees in the matrix and technical management of operational quality issues in cooperation with the quality managers of the Divisions. Prio- and awareness-raising of global quality issues. Determination of customer needs and continuous promotion of customer satisfaction. Representation of the company towards customers and other external partners in all areas of quality according to the escalation pyramid incl. management of recourse and warranty scopes. Main contact person in Q-questions for the Divisions in Q Systems & Methods. Determination of customer needs and continuous promotion of internal and external customer satisfaction. Establishment of a quality-oriented corporate system and methods culture by raising the awareness of all employees, from top management to the store floor level. Managing the change process by creating acceptance and considering the corporate culture. Implementation and execution of innovative concepts to optimize processes and continuously improve quality according to Lean method competence (value stream design, problem solving, CIP, store floor management, SMED, TPM, 5S, 8D etc.). Implementation and development of a CAQ – system globally in Franke. Development and implementation of programs to increase efficiency and quality according to "Best in Class" in Digitalization 4.0. Ensuring globally uniform procedures and methods for checking defined quality benchmarks, standards and criteria. Implementation of the corporate strategy to harmonize all processes across functions and segments. Carrying out global training and coaching regarding quality systems, methods & processes. Empowering employees and creating a quality culture in which employees see themselves as part of a learning organization and improve processes independently. Planning and coordination of the annual internal audits for quality assurance in all functions and locations. KNOWLEDGE, SKILLS AND ABILITIES Quality Tools & Continuous Improvement – Knowledge of standard quality methodologies and tools used for root cause analysis and continuous improvement (CIP), including structured problem solving approaches. Quality Assurance – Strong understanding of Quality Assurance principles such as SPC, Lean Management, ISO 9001, IATF 16949, and related quality management system standards. Teamwork & Matrix Collaboration – Ability to work effectively within international teams and navigate a matrix organizational structure to achieve shared goals. Influence & Cross Functional Collaboration – Ability to collaborate with and positively influence diverse groups while also holding others accountable when necessary. Judgment & Objectivity – Demonstrates a sense of urgency and the ability to remain impartial, objective, and fair when evaluating issues or making decisions. Audit Management – Knowledge of IMS audit processes and requirements; certified auditor with experience managing integrated management system audits. Learning & Development – Strong organizational skills and commitment to continuous learning, including developing self and supporting the development of others. Customer Requirements – Awareness of customer standards and expectations within Food Services (preferred but not required). eIMS Management Review – Knowledge of eIMS management review processes and system expectations. EDUCATION and/or EXPERIENCE Bachelor's degree in related field required; Master’s degree preferred. Minimum of 8+ years of leadership experience within Quality functions in a production/manufacturing environment. Demonstrates experience collaborating across functional, regional, and divisional teams. Strong project management expertise with a record of driving initiatives to completion. Highly proactive and self‑directed working style. Ability to positively influence stakeholders at all levels. Creative problem‑solving and innovative thinking skills. Proficiency in English and German (written and verbal). Completion of recognized leadership development courses or certifications. #J-18808-Ljbffr Franke LLC