Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Del Norte Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15- $19 per hour for each hour worked
• This is a flexible, full-time, or part-time position, with 8-hour shifts and availability needed Monday-Saturday. Saturday mornings are required.

Full-time benefits package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Generous personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially [insert software], preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Grow Your Veterinary Career with Us!

Del Norte Animal Clinic is an AAHA-accredited, 4-doctor small-animal practice caring for dogs and cats. The hospital offers digital X-ray, digital dental radiography, and a stand-alone isolation ward, supporting both routine and medical cases in a dedicated clinical environment. The practice is an opportunity to work with an established veterinary team focused on compassionate, personalized care while building skills in general practice, diagnostics, and surgery. Located in Albuquerque beneath the Sandia Mountains, the area offers a mix of Southwestern culture, outdoor recreation, local dining, arts, and easy access to historic Old Town and the city's many amenities.