Sr. Executive Technology Support Lead
$135k - $200kFull-time
The Wonderful Company
- Own end-to-end technology support for senior executives across office remote work travel residences executive meetings events and off-sites.
- Serve as the primary technical escalation point and trusted advisor for executive leadership Executive Assistants and their teams.
- Provide responsive on-call support to onsite and remote users including evening and weekend coverage through an established rotation.
- Act as a subject matter expert across Apple and Microsoft endpoints mobile devices collaboration network security cloud SaaS conferencing and smart-device technologies while adhering to company policies and standards.
- Lead complex executive technology and infrastructure initiatives including site build-outs network and AV architecture technology deployments and upgrades in coordination with cross-functional teams vendors and business partners.
- Provide proactive setup testing monitoring and support for high-priority meetings board meetings leadership off-sites and company events to deliver a seamless executive experience.
- Troubleshoot complex issues perform root cause analysis track corrective actions and implement preventive controls to reduce recurrence and operational risk.
- Build trusted cross-functional relationships and coordinate escalations across internal teams and external vendors through resolution.
- Perform installations replacements upgrades zero-touch deployments device pairing data migration configuration validation and other hardware and software tasks with exceptional attention to detail across every supported platform.
- Architect implement and operate secure custom solutions and automations including AI-powered workflows and tooling to improve quality consistency and scalability of executive support operations.
- Coordinate with engineering teams to enable executive product testing structured feedback and secure technology pilots.
- Deliver white-glove residential technology support across multiple locations including networking AV endpoint devices conferencing Apple products wearables connected smart systems and home automation platforms.
- Plan and execute executive travel technology including advance logistics secure international deployments restricted-environment readiness and coordination.
- Create and maintain configuration standards operational runbooks support procedures knowledge articles and end-user training documentation; establish redundancy and train secondary coverage.
- Mentor team members strengthen team capability support operational continuity and provide leadership coverage as needed while exercising exceptional judgment discretion confidentiality composure empathy and executive presence.
- Provide expert-level support for the Apple ecosystem including iPhone iPad Apple Watch iOS iPadOS watchOS Apple IDs iCloud services device enrollment mobile applications accessories connectivity synchronization backup and secure configuration.
- Support executive wearables and smart devices including Oura Ring and related applications pairing synchronization notifications firmware connectivity privacy settings and integration with supported mobile platforms.
- Respond with a high level of urgency take immediate ownership of executive-impacting issues communicate status clearly and drive incidents through resolution with disciplined follow-through and minimal disruption.
- Anticipate executive needs by identifying risks validating critical configurations in advance maintaining ready-to-deploy backup equipment and confirming end-to-end functionality before important meetings travel and events.
- Apply meticulous attention to detail across hardware operating systems applications accounts accessories networks conferencing security controls and cross-platform integrations to ensure a consistent and reliable experience.
- 5 years of direct experience supporting senior executives
- 5 years of experience supporting and troubleshooting Windows 11 and the Apple ecosystem including iPhone iPad Apple Watch iOS iPadOS watchOS Apple IDs iCloud services accessories and mobile device management
- 5 years of experience supporting Microsoft 365 Exchange Online Microsoft Teams Zoom and related productivity and collaboration platforms
- Extensive experience working under pressure in a fast-paced executive support environment with demonstrated urgency accountability discretion and attention to detail
- Demonstrated experience supporting wearables and connected smart devices including Oura Ring device pairing synchronization firmware mobile application integration connectivity and privacy settings
- Strong cross-platform troubleshooting capability across Apple Microsoft mobile conferencing network AV cloud SaaS security and smart-home technologies
- Proven ability to prioritize multiple executive-impacting issues communicate clearly with technical and nontechnical stakeholders and drive work to completion with minimal supervision
- Exceptional customer service executive presence emotional intelligence adaptability resourcefulness and commitment to continuous learning
- Experience supporting residential home automation and control systems including Lutron and Crestron
- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans and a 401k with match eligibility to secure your financial future and including:
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department offering extensive resources like People Manager and leadership training webinars and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals overcome challenges and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant positive change in the workplace.
- Building a Healthy Society: To date our co-Founders Lynda and Stewart Resnick through their foundations and The Wonderful Company have invested more than $2.5 billion in education health and wellness community development and sustainability initiatives across Californias Central Valley Fiji and the 2025 Wonderful ranked as #1 in PEOPLEs 100 Companies That Care list and was named one of Fortune magazines 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts visit .
- Giving Back to the Community: Make a difference with Wonderful Giving allowing you to allocate company-provided funds to up to three charities of your choice and join Wonderful Neighbor to contribute to group service projects within our local communities.
Qualifications :
Pay Range: $135000 - $200000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.
Additional Information :
The Wonderful Company is a privately held $6 billion global company headquartered in Los Angeles with more than 10000 employees worldwide. Founded by Lynda and Stewart Resnick Wonderful produces some of the worlds most recognized healthy food and beverage brands including FIJI Water POM Wonderful Wonderful Pistachios Wonderful Halos Wonderful Seedless Lemons Teleflora and JUSTIN Lewis Cellars and Landmark wines.
The company also operates Neptune Pacific a shipping and supply chain company serving the Pacific and Wonderful Real Estate which develops and manages industrial properties in Californias Central Valley. To date the Resnicks along with their foundations and The Wonderful Company have committed more than $2.5 billion to philanthropy and community investment primarily where its employees live and work. Wonderful is regularly named one of Fortunes 100 Best Companies to Work For and ranked No. 1 on PEOPLE magazines Companies That Care list.
To learn more about The Wonderful Company its products and its core values please visit or follow The Wonderful Company on LinkedIn Facebook and Instagram. For more information on the companys corporate social responsibility impact visit .
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.
EEO is the law - click here for more information
Remote Work :
No
Employment Type :
Full-time
Vacancy posted 17 days ago
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