Customer Care Specialist I

Customer Care Specialist

World Oil Environmental Services is hiring a Customer Care Specialist in Fontana, CA!

Join Our Team!! At World Oil Environmental Services, we strive to be an employer of choice by recruiting, developing, and retaining a high performing and diverse workforce. As a family-owned company, our focus in work life balance fosters a healthy, safe, and productive work environment for all employees.

World Oil Environmental Services values its amazing workforce that has contributed to the company's success for over 80 years!

Position Summary: The Customer Care Specialist uses in-depth knowledge of our products, service, and systems to deliver world class customer service to our internal and external customers. The position resolves routine to basic problems and communicates solutions as applicable. The position has a moderate understanding of the general aspects of the job and works under the close direction of the manager in the department.

Essential Duties and Responsibilities:

• Answers inbound calls, responds to inquiries and redirects callers to the appropriate area.
• Provides timely and accurate information to callers, documents applicable call information and escalates any concerns to a manager or supervisor.
• Processes orders and service requests according to the department's policies and procedures.
• Performs daily audits on shipping documents to ensure compliance and processes completed paperwork as required.
• Completes Basic Level type tasks and assignments:
• Daily scanning of completed service orders.
• Preparing paperwork for driver's weekly routine services.
• General scanning, printing, and photocopying.
• Fulfilling daily document requests.
• Provides or updates customers with driver's estimated time of arrival.

Requirements :

• High School Diploma or equivalent (G.E.D.).
• Previous experience in an office setting and providing customer service preferred.
• Previous experience with Microsoft Outlook, Excel and Word preferred

EEO Statement:

It is the policy of World Oil and its subsidiaries to provide equal opportunity for all applicants and employees. The Company does not discriminate on the basis of race, age, color, religion, sex/gender, gender identity/gender expression, sexual orientation, marital status, medical condition, military/veteran status, national origin, ancestry, disability, genetic information, reproductive health decision making, or any other status protected by state or federal law.