Customer Success Manager

Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low‑code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC. This is a remote role; candidates must currently reside in the United States to be eligible. What you'll do Own customer health, satisfaction, and net revenue retention targets Drive adoption and value realization using product usage data, health scores, and predictive risk signals Identify and mitigate churn risk through proactive, cross‑functional action plans Build strong relationships with executive sponsors and day‑to‑day users Lead strategic customer reviews using clear, data‑backed insights Partner with Sales on renewals, expansions, and growth opportunities Manage sales‑to‑delivery transitions and support new product rollouts Track and elevate priority support issues while managing customer expectations Maintain accurate customer data and success plans in CRM and Customer Success platforms Improve CS processes through automation and AI‑enabled workflows Minimum Qualifications 5+ years in enterprise B2B software roles; 3+ years in Customer Success managing large customers Experience working with complex, technical products; cybersecurity experience preferred Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., ChurnZero) Comfort using product usage analytics, dashboards, and customer health metrics Strong analytical, communication, and executive‑facing skills Ability to thrive in a fast‑paced SaaS environment Bonus Qualifications Experience using AI copilots, automation, or predictive analytics in Customer Success Background in high‑growth SaaS or cybersecurity environments Experience in SecOps environments Demonstration / Experience in previous technical roles (major +) The Perks of Being a Swimlaner Competitive Benefits & Compensation Stock Options Training & Professional Development Opportunities MacBook Pro Great Company Culture We value collaboration and innovation Pay range: 120,000 – 130,000 USD per year (Remote (United States)). Variable compensation opportunity and additional benefits will be discussed during the interview process. #J-18808-Ljbffr Swimlane, Inc.