Director, E-Commerce

Director, E-Commerce

Location: Tampa, FL – Hybrid – 3 days onsite (Tues-Thurs), 2 days WFH (Mon+Fri) Employment Type: Full Time

About the Company: At Checkers & Rally's we're redefining what fast food can look like. From Day one, our mission has been simple: deliver bold, crave-worthy food at an unbeatable value, without slowing down. That's why we've built a brand known for iconic menu items, fast service, and experiences that keep guests coming back again and again. From the Big Buford to our award winning Famous Seasoned Fries, our menu Eats Different! But what reallysets us apart? Our people. We believe in creating opportunities. Whether you're starting out or building your career, we provide the training, support, and real pathways to help you grow, lead, and succeed.

About the Role: The Director of e-Commerce is responsible for driving profitable growth across all digital ordering channels, including first-party (owned app, website, kiosk) and third-party (delivery marketplace) sales. This role owns the strategic and day-to-day management of e-commerce partner relationships, digital sales performance, and the operational infrastructure that supports it — including the delivery help desk and the cross-functional QA, IT, and Creative request processes required to keep digital ordering platforms running smoothly across the system. This is a hybrid strategic/operational role: the Director will set the growth agenda for digital sales while also ensuring the day-to-day machinery — support, quality assurance, technical integrations, and creative execution — runs reliably at scale across franchise and/or company-owned locations.

What You'll Do (Core Impact Areas)

• Digital Sales Growth (1st & 3rd Party)
• Partner Relationship Management
• Delivery Help Desk Oversight
• Cross-Functional Process Ownership (QA, IT, Creative)
• Leadership & Cross-Functional Collaboration

What You Bring (Must-haves): 7+ years of experience in e-commerce, digital marketing, or off-premise sales, with demonstrated leadership experience. Direct experience managing relationships with third-party delivery marketplaces (DoorDash, Uber Eats, Grubhub, etc.). Proven track record of driving measurable digital sales growth. Experience managing cross-functional processes involving IT, QA, and Creative teams. Strong analytical skills; comfortable with dashboards, reporting tools, and data-driven decision-making. Excellent negotiation, communication, and stakeholder management skills.

Benefits: This role is Bonus eligible Medical, Dental, and Vision Benefits available Competitive PTO Policy with Paid Holidays Off 401k w/ a company match Cell Phone Reimbursement Employee Discount at restaurants

Why Join us: Bold, performance driven-brand Growth opportunities Strong team culture Focus on results and accountability CARE Program Top 10 Cruise Prize

Work Environment & Essential Physical Requirements: Location: Tampa, FL – Hybrid Travel Expectations: Occasional travel for conferences, national c. Individual must live in the Tampa area and is required to be in the Restaurant Support Center or Innovation Center 3 days per week, at a minimum. Ability to sit for extended periods (4–6 hours/day) in a hybrid corporate or home office setting. Ability to stand, walk, and move throughout a corporate facility during in-office days, employee meetings, or multi-department coordination activities. Ability to communicate clearly and effectively in person, by phone, and via virtual platforms throughout the workday, including during sensitive or emotionally charged employee conversations. Occasional lifting or carrying of materials up to 20 lbs.

Company Values: We're Fearless – We take bold risks and push past limits with a "can-do" spirit, tackling challenges creatively and fearlessly. We go beyond expectations and make every move count. Fearless isn't just a mindset; it's how we win. We're Family – We're a family, built on trust and respect, holding each other accountable and lifting each other up at every turn. Standing together, we create an environment where everyone thrives-franchisees, teams, communities, and guests-no exceptions. We're Fast – Speed is in our DNA-we think, move, and adapt quickly. Whether it's serving our guests, supporting our family, making bold decisions, or seizing new opportunities, we stay agile, so we are always ready to meet the moment. We're Fan Fanatics – Our guests are at the heart of everything we do, inspiring us to deliver the crave-worthy experiences they deserve. We don't just serve them; we're fanatics about them, making sure every craveable bite, every moment, is worth coming back for. We Make Things Fun – At Checkers & Rally's, fun is the main ingredient. We bring joy to everything-fueling creativity, connection, and unforgettable experiences in our RSC, in our kitchens, with our Guests, and in our communities. We're Focused on 4-Wall Sales & Profitability – Sales and Profitability are key to our continued growth and innovative spirit. We're here to build sustainable success that benefits our restaurants, franchisees, and teams.

Equal Opportunity: Checkers & Rally's is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.