INFORMATION DESK REP

:

MIAMI VALLEY HOSPITAL

INFORMATION DESK

11:30A-8P WITH OCCASIONAL SHIFT OF 7A-3:30P ; INCLUDES WEEKENDS AND HOLIDAY ROTATION

FULL TIME / 80 HOURS PER PAY PERIOD

The Information Desk Representative provides a welcoming and positive first impression at all the Premier Health facilities by providing information about hospital services, patient information, visitor information and by directing patients and visitors to patient rooms and hospital departments. The Information Desk Representatives interface with all hospital departments and services to facilitate a timely and consumer oriented response to those needing assistance. The Information Desk Representative will monitor the flow of activity at the various entrances, offer accurate, simple directions, wayfinding to patients, families, and visitors and monitor the supply of wheelchairs at the various entrances.

Education

Minimum Level of Education Required: High School completion / GED

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Knowledge/Skills

Computer literate and keyboard proficiency

Utilizes the hospital computer system to provide authorized patient information

Strong interpersonal skills with ability to work in a team environment

Outstanding customer service skills, conflict management and problem solving skills

Ability to work independently with little to no supervision and exercises good time management

Ability to work in a high stress environment

Manage multiple tasks while remaining focused on the overall delivery of service to hospital customers

Exhibit an attitude of caring and empathy, insure fairness and concerns for all person of all economic and social levels, races and cultures and sexual orientation

Accepts responsibility for mail, packages, flowers, and equipment left at the information desk and follows up on delivery to the correct location