Dispatch Coordinator

Dispatch Coordinator

At Moss Utilities, we specialize in underground utility installations across the DFW Metroplex. Our project experience includes commercial, single-family residential, multi-family residential, and public works infrastructure.

Founded in 2016, Moss Utilities carries forward a family legacy in Dallas–Fort Worth utility construction dating back to the early 1900s. As an employee-owned company (ESOP), every team member has a stake in our shared success and the future we're building together.

The Dispatch Coordinator manages daily scheduling and communication for the movement of company equipment, vehicles, and materials between yards and project sites. This role partners with Fleet, drivers, and Operations to prioritize requests, coordinate available resources, and keep project teams informed. Success means accurate schedules, timely deliveries and pickups, clear driver instructions, and prompt resolution of scheduling conflicts.

Daily dispatch and scheduling

• Receive and organize requests for equipment deliveries, pickups, transfers, and material transportation.
• Assign drivers and available transportation resources based on load requirements, project priorities, and equipment readiness.
• Prepare and update daily dispatch schedules.
• Provide drivers with accurate locations, site contacts, equipment details, access instructions, and delivery windows.
• Adjust schedules as project needs, traffic, weather, or equipment availability change.

Equipment and transportation coordination

• Coordinate with Fleet maintenance to confirm equipment is ready and authorized for movement.
• Verify equipment identification, pickup and delivery locations, and transportation needs before dispatch.
• Coordinate appropriate truck and trailer assignments with Fleet leadership.
• Confirm required permits, routing information, and load-specific arrangements with authorized personnel when applicable.
• Coordinate outside transportation providers when approved.

Driver and project communication

• Serve as a central contact for drivers, yard personnel, and project teams.
• Communicate schedule changes, delays, and delivery updates promptly.
• Confirm site readiness, unloading arrangements, and access requirements with field supervision.
• Track completed deliveries and pickups and follow up on outstanding requests.
• Escalate conflicting priorities or resource shortages to Fleet leadership.

Records and systems

• Maintain accurate dispatch records, equipment movement history, and delivery confirmations.
• Update equipment locations and assignments in designated systems.
• Review transportation tickets and supporting documentation for completeness.
• Track outside hauling activity and provide documentation for invoice review.
• Prepare reports on dispatch activity, delays, and resource utilization.

Safety and operational support

• Coordinate schedules with consideration for applicable driver availability, hours-of-service limits, and company safety procedures.
• Communicate reported vehicle defects, load concerns, or unsafe site conditions to the appropriate supervisor.
• Verify that required approvals are in place before dispatching restricted or specialized movements.
• Identify opportunities to reduce unnecessary trips and improve coordination.
• Perform other related duties within training and authorization.

Qualifications

Required

• Minimum of 2 years of experience in dispatch, transportation coordination, logistics, or a related role.
• Ability to manage multiple requests and adjust priorities in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Microsoft Outlook, Excel, and electronic scheduling or tracking systems.
• Ability to maintain accurate records and communicate clear instructions.
• Ability to work effectively with drivers, field supervisors, and Fleet personnel.

Preferred

• Experience dispatching heavy equipment or coordinating construction transportation.
• Familiarity with trucks, trailers, equipment dimensions, and hauling requirements.
• Experience with Samsara, Clue, or comparable fleet tracking systems.
• Familiarity with DOT requirements, hours-of-service considerations, and oversize or overweight load coordination.
• Knowledge of the DFW Metroplex and construction site access considerations.
• Bilingual English and Spanish.

Work Environment

• Primarily office-based, with regular communication with drivers, yards, and active project sites.
• Yard and site visits may be required. Required PPE and site safety procedures must be followed.
• Essential functions must be performed with or without reasonable accommodation.

What You Get from Working at Moss

• An incredible culture built on our core values.
• Competitive pay and strong benefits.
• Onsite amenities, including a fitness center, basketball and pickleball courts, and personal training.
• Opportunities for professional growth and long-term career development.
• Employee ownership, where your hard work directly contributes to the value you build.

Benefits Offered

• Medical, dental, and vision coverage.
• Life insurance, short-term disability, accident, and critical illness plans.
• Multiple health plan options.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employee ownership through our ESOP program.

Moss Utilities is an Equal Opportunity Employer committed to maintaining a Drug-Free Workplace. We participate in E-Verify, and all employees must be legally authorized to work in the United States.