Loan Servicer II

Job Title

Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide.

At Blue Ridge Bank our purpose is to be a trusted partner of choice in helping our customers achieve their financial goals and that includes you as well! Our core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.

This position will be located in Central Va with flexibility to work from home on a hybrid schedule.

Position Description

This position requires an intermediate to advanced understanding of loan products and in-depth loan industry experience, and the ability to handle complex maintenance and service activities. This position supports our customers' loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business. The incumbent directly faces internal and external customers and prioritizes delivery of excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities.

Responsibilities

• Basic understanding of loan documentation and the ability to apply language to system entries
• Perform intermediate to advanced loan maintenance, code corrections and/or changes, reversals and reapplication of payments
• Perform manual interest accrual calculations
• Perform loan boarding to core operating systems with accuracy
• Process system conversions (i.e.: construction to permanent loan)
• Participate in the production year-end regulatory tax reporting and corrective reporting
• Perform loan document quality assurance functions
• Perform loan boarding quality assurance activities
• Partner with Financial Accounting in the balancing of loan general ledgers accounts daily/monthly; provide support in researching of out-of-balance situations
• Add escrow records/build escrow screens on loans when appropriate
• Perform insurance monitoring, tracking, and force placement activities
• Process escrow disbursements and analysis according to bank procedures
• Perform collateral maintenance activities including recording, filing, releasing, etc.
• Perform credit bureau reporting and correction functions
• Report and maintain loan document exceptions
• Ability to work effectively with minimal supervision and be a team player
• Responds to or to requests from customers and other Bank personnel within given time frames and within established policy
• Supports other teammates within the team
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures
• Ensure excellent service is provided to our internal partners and customers
• Identifies and resolves issues within assigned functions
• Performs all other job duties as assigned
• Provide a high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities
• Comply with dual control standards as required
• Ensure daily production goals are met and maintain quality
• Participate on assigned projects
• Participate in procedure development and updates
• Support the functions outlined in the Loan Operations Servicer I.
• Understanding assigned process and procedures as it relates to the job task
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Takes accountability for entire process from receipt of work to resolution and closure.
• Provide recommendations on areas of opportunities
• Advanced understanding of loan documentation and the ability to apply complex legal concepts to system entries
• Ensure daily production goals are met and maintain quality
• Participate on assigned projects
• Perform research with regard to complex loan and general ledger accounts
• Manage complex syndication, participation and SWAP transactions
• Perform complex manual system updates, form generation, and billing schedules
• Assist with SBA, Federal Reserve Bank, and FHLB pledging reporting activities
• Handle customer requests

Requirements

• High School diploma or equivalent required.
• Minimum 3 years loan servicing experience or 3 years of operations or related experience
• Banking, accounting or finance experience required

Knowledge & Skills

• Advanced experience with MS Office Suite
• Ability to apply critical thinking and solve problems
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible, able to adapt to change
• Ability to handle tasks, meet deadlines and prioritize multiple assignments
• Experience with loan operations processes