Associate Restaurant Manager

Job Details Job Location: 032979 - Phoenixville - Phoenixville, PA 19460 Position Type: Associate Restaurant Manager Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. The ARM’s focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties and on an ongoing basis trains employees, responds to customer service needs and role‑models appropriate skills and behaviors in the restaurant. The candidate for ARM is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARMs that do not show progress towards an Individual Development Plan within the first year are subject to demotion or termination. Principle Accountabilities Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer‑focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. Tracks, analyzes and resolves sources of customer complaints. Ensures food safety standards are met. Financial Develops and drives restaurant annual operating plan. Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. Develops store CAPEX requests and is the principal interface with all vendors. Operations Ensures that facilities and equipment are maintained to Company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards. Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources Directs all restaurant level HR activity including crew hiring decisions, learning zone planning and execution, performance management, compensation and employee relations issues up to and including termination. Provides hands‑on training for management staff in advanced learning zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment and adherence to all company, state and federal workplace regulations. Success Measures Achievement of restaurant annual operating plan. Margin improvement over previous year sales growth. Weekly/period restaurant performance in sales, labor, and COGS. PRC results and DISSAT scores. Learning zone certification levels, crew turnover and staffing levels. Qualifications Knowledge and Skill Requirements Delivers Excellence in Customer Service Fully aware of customer needs and ensures they receive quality products and service. Ensures work is to the correct standard, with extremely high standards of product quality and speed. Possesses strong eye for detail and cleanliness; presents a positive image through tidy and professional appearance. Interacts with customers in a highly effective and proactive manner; consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience; uses customer feedback tools in decision making. Team Leadership Supervises others and efficiently coordinates their work; delegates tasks to the most appropriate staff. Maintains control in difficult situations; provides clear direction and authority. Communicates restaurant goals and motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; celebrates achievements and rewards others. Regularly coaches staff to drive performance against objectives; provides ongoing constructive feedback. Business Savvy Identifies problems quickly; asserts solutions and manages restaurant flow. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures team members use available business tools. Accurately analyzes financial data; identifies trends and takes appropriate action; follows up to ensure full implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets. Team Development Identifies appropriate staff development needs and action plans; ensures time is available for crew development. Ensures all employees receive opportunities to learn and demonstrate new skills. Transfers own knowledge to others by demonstrating procedures and walking the talk. Provides resources, follows up, and gives positive, direct feedback. Provides ongoing coaching and periodic formal assessment of progress. Restaurant Operations Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards. Educational Attainment / Experience Requirements High school diploma or GED. Supervisory experience in either a food service or retail environment. Demonstrated ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction. Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development). #J-18808-Ljbffr