Department Manager

About the Role As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational and visual experience for your store, customers, and colleagues. You will be aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits. Key Responsibilities Customer Sales & Profit You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines Represent yourself and the H&M brand positively during customer interactions Be aware of and take responsibility of your department's strengths and identify commercial opportunities, acting on them Establish and analyze sales and budget goals, creating plans to optimize results Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers Follow up that your team promotes our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives Manage your department in a cost‑efficient way Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges Ensure all admin routines for people and operations are handled correctly Fashion & Trend Awareness Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Ensure your team provides product and fashion knowledge and other relevant information during customer interactions Team & Development Responsible for recruitment, onboarding, performance management, upskilling and developing your team in store Complete performance evaluations and succession planning to support business and team needs Retain and share your knowledge and skills with your team Collaborate, plan and work with the in‑store Visual Merchandiser team Give and receive feedback with your colleagues to learn, develop and support each other Responsible for the team’s planning and scheduling Communicate regularly with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines and legal requirements in all areas of the store are followed Participate in relevant onboarding and introduction processes, trainings and courses for your role and future development Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back of house, including stockroom areas Ensure high fashion quality, visual and commercial product presentation, with good garment care Secure good stock levels and provide input on allocation to the Area team Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines follow internal standards and routines, utilizing all tools and technology provided Maintain and follow best practice for any in‑store OMNI Services and in‑store tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store Secure a strong balance and maintain price signs in store and throughout the sales floor following global and local strategies and market requirements, ensuring a strong and consistent price perception throughout the store Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.) Responsible for opening and closing of store daily Qualifications To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric. Why You’ll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability. We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have driven our success for over 75 years. You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities. We are an inclusive company that encourages you to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We support your overall wellbeing with comprehensive benefits, including health insurance, wellness and family support programs, a company‑match retirement plan, paid leave and paid time off, and a community day to serve your local community. You can express your personal style with our employee discount at H&M, Other Stories and COS. Additional Information Compensation: expected base salary range is $26.60 – $30.59 hourly EEOC Code: SLS Pay Status: Non‑Exempt, Hourly

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
• *H&M, in good faith, has assessed the posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card, usable on all H&M Group brands in stores and online. Brand discounts include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound. In addition to our staff discount, all employees are included in the H&M Incentive Program – HIP. In addition to our global benefits, local markets offer different competitive perks and benefits. These may differ by employment type and country. We also provide: 25% staff discount; medical, pharmacy, vision and dental coverage; employee assistance program; vacation; wellness, holiday and parental pay; 401K; commuter benefits, health and dependent care FSA; and additional voluntary benefits. Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. A diverse workforce positively impacts how we address challenges and how we relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process. We strive to have a fair and equal process and kindly ask you not to attach a cover letter as it may trigger unintentional biases. Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion, a world with one ultimate goal: to unleash self‑expression. As an H&M colleague, you’re encouraged to be yourself. You’ll take on new responsibilities from day one, learn life‑long skills, and find new ways to realize your biggest dreams. Our company is committed to fostering a culture of inclusion and belonging, actively seeking colleagues who share our commitment. #J-18808-Ljbffr H&M