Service Advisor

Automotive Service Advisor

Abilene, TX

Quick Snapshot

Job Type: Full-time

Pay: $75,000 - $120,000 per year

Schedule: Structured Retail Hours (Includes Saturdays, Closed Sundays)

Benefits: Medical, Dental, Vision, 401(k), and Free On-Site Childcare

Job Description

Arrow Ford is seeking an experienced Service Advisor to join our growing team. The right candidate is a confident communicator, highly organized, and genuinely motivated to help customers accomplish their goals.

As a Service Advisor, you'll serve as the primary point of contact for customers throughout the repair process, building trust, providing consistent updates, and ensuring a best-in-class service experience from write-up to delivery.

Job Type

Full-time

Pay

$75,000-120,000 per year

Competitive compensation plan with uncapped commission

Work Requirements

• Valid driver's license with a clean driving record is required.
• Willingness to submit to a pre-employment background check and drug screening.
• Ability to commute to Abilene, TX.
• Professional, well-groomed appearance.

Responsibilities

You will be responsible for delivering exceptional customer service while keeping repairs accurate, efficient, and on schedule.

Key responsibilities include:

• Greet customers, listen carefully, ask questions, and identify service needs
• Accurately document concerns and vehicle issues on the repair order
• Verify and update customer contact information, including email
• Review service history, perform walk-arounds/inspections, and recommend maintenance as needed
• Provide complete, accurate estimates for labor and parts
• Maintain consistent communication with customers regarding status and timelines
• Coordinate repair progress to ensure work is completed on time and fixed right the first time
• Obtain customer approvals for repairs (including additional recommendations)
• Inspect completed repair orders for accuracy, pricing, and legibility
• Meet or exceed add-on and service sales goals
• Follow up to ensure customer satisfaction
• Complete all required OEM and dealership training

Qualifications

• Service Advisor experience required
• Dealership experience preferred
• Ability to thrive in a fast-paced environment and manage priorities
• Strong communication and customer service skills
• Valid driver's license and clean driving record
• Willing to complete a pre-employment drug screen and background check

Why Work at Arrow Ford?

We invest in our people and it shows. Arrow Ford has proudly served Abilene since 1964, and we're committed to building careers, not just filling positions.

Comprehensive Benefits Include:

• FREE childcare for school-aged children (I-CAN Kids program)
• Custom and competitive pay plans
• Low-deductible health, vision, and dental coverage
• Voluntary insurance options (disability, cancer, and more)
• 401(k) with company participation
• Paid vacation, holidays, and sick leave
• Company parties, events, and trips
• Employee discounts on vehicles, accessories, and service
• Closed on Sundays

About Arrow Ford

Arrow Ford is locally owned and operated in Abilene, Texas, serving the community since 1964. The Arrow family includes Ford, Mitsubishi, Loan Arranger, Arrow Point Auto Mall, Service Department, Quick Lane, Body Shop, Rental Car, and Auto Accessories & More.

Our mission is simple: help our customers, coworkers, and communities accomplish their goals.

Arrow also created Arrow For Life, a customer rewards program including an Engine For Life Guarantee, lifetime oil changes, and morebecause we believe in doing business the right way and building long-term relationships.

What Makes Arrow Different?

I-CAN Kids (Free Childcare)

Arrow Ford provides free, on-site childcare for school-aged children, including after-school care, summer care, and coverage during holidays and bad weather daysbuilt to support dealership schedules and working families.

Training & Career Development

We invest in employee growth through OEM training, in-house mentorship, and career ladder programs designed to help you advance.

Employee Community & Discounts

From employee events to a support fund and meaningful discounts on vehicles and serviceArrow is a place where team members are valued.

Apply Today

If you're an experienced Service Advisor looking for a team that values professionalism, communication, and growth, we'd love to meet you.

Arrow Ford Service Department Abilene, TX

Equal Opportunity Employer Statement

Arrow Ford is an equal opportunity employer and prohibits discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.