Customer Service Supervisor

Job Description

Customer Service Supervisor

Salary: $28.00 - $38.00

Schedule: Full-Time, Temporary
Position Overview

We are seeking a Customer Service Supervisor to lead customer service operations and support key customer accounts. This role will serve as a liaison between customers and internal departments, ensuring a high level of service while driving process improvements and operational efficiency. The ideal candidate will have experience within the life sciences industry and a strong background in customer service, account management, logistics coordination, and team leadership.
Key Responsibilities

• Serve as the primary point of contact for customers and internal stakeholders.
• Lead and support customer service team members, providing guidance and training as needed.
• Manage escalated customer concerns and ensure timely resolution.
• Support key customer accounts and maintain strong client relationships.
• Coordinate with operations, logistics, supply chain, and sales teams to ensure seamless order fulfillment and customer satisfaction.
• Maintain accurate customer records, account documentation, and CRM data.
• Monitor service levels, identify trends, and recommend process improvements.
• Assist with reporting, forecasting, and other administrative responsibilities.
• Support transportation, shipping, and logistics-related customer inquiries.
• Partner with leadership to improve customer experience and operational performance.

Qualifications

• Bachelor's or Associate's degree preferred, or equivalent professional experience.
• Required experience within the life sciences, biotechnology, pharmaceutical, medical device, or related industry.
• Experience supervising or leading customer service teams.
• Strong background in customer service, account management, or client relations.
• Knowledge of logistics, transportation, supply chain, or order fulfillment processes.
• CRM experience and proficiency with Microsoft Office Suite.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting national or strategic customer accounts.
• Knowledge of ERP systems such as NetSuite, SAP, Oracle, or similar platforms.
• Experience working with domestic and international shipping processes.
• Basic accounting, invoicing, or billing experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.


Job Reference: JN -102026-433109