Enterprise Onboarding Specialist

Job Description

Job Description

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. At our current pace, we will facilitate $100 billion in charitable giving over the next decade–enough money to send more than 1 million students to college, tuition-free.

GiveCampus is backed by leading investors including Y Combinator, but we're also practitioners of Sustainable Growth: we've made the Inc. 5000 list of America's fastest-growing private companies each of the last five years and we've been profitable nine of the last 10. In 2025, we celebrated a $140 million growth investment that included a major liquidity event for GiveCampus employees–the second in less than three years. 

Our purpose-driven team of 130+ is located in 30+ states across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, visit partner institutions, and host retreats in various locations. 

While we operate at meaningful scale, we're still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee plays a meaningful role in shaping what comes next, and we're growing the team in support of our ambitious plans–including a $100 million investment in AI product development. If you believe in the transformative power of education and want to join a fast-growing, mission-driven company, you'll fit right in.

Location: This is a remote-first role based in the U.S. While we embrace flexible, distributed work, we also value in-person connection. Team members are expected to attend multiple company-wide and team-specific onsites throughout the year.

GiveCampus is looking for an Enterprise Onboarding Specialist to accelerate the onboarding process for a cohort of Enterprise schools by delivering a seamless, efficient, and partner-centric experience, driving faster time-to-value, team efficiency, and long-term partner success. This role is a player-coach role and they will also manage one other onboarding & implementation specialist with the potential of the team growing. Individual contributor to management ratio would be roughly 85%/15%.

Responsibilities will include:

• Managing and coaching an individual contributor onboarding & implementation specialist ensuring high standards and accountability across the onboarding function

• Own the Onboarding Process: Serve as the main point of contact for enterprise partners during onboarding, guiding them through implementation, timelines, and platform adoption and thoughtfully pass their Partner Success Manager.

• Accelerate Time-to-Value: Streamline onboarding workflows to reduce implementation timelines and help partners see value from GiveCampus faster. Working closely with Product, identify and prioritize product enhancements that would improve the onboarding experience and time to value.

• Create Repeatable Playbooks: Develop scalable processes, onboarding documentation, templates and best practices to increase efficiency for Enterprise onboarding and the Partner Success team.

• Ensure Alignment Across Teams: As part of the Partner Success team, collaborate with Success Operations, Sales, Product, and Partner Operations teams to ensure smooth handoffs, set clear expectations, and address partner needs proactively.

• Deliver a Best-in-Class Experience: Actively engage with partners to solve challenges, provide tailored guidance, and build trusted relationships during the critical onboarding phase and measure and increase their satisfaction over time.

• Measure and Improve Success: Track key onboarding metrics, gather partner feedback, and recommend improvements to enhance the onboarding experience and drive partner satisfaction.

• On-site Enterprise Engagement: Pioneer the integration of in-person based touchpoints into the onboarding experience – a new dimension of our approach for Enterprise customers to help deepen partner relationships and accelerate time-to-value. The expectation is that every Enterprise onboarding school gets at least one visit from the onboarding specialist during their onboarding period.

What we are looking for:

• Software Implementation Expertise: Experience implementing software solutions for enterprise-level partners in a SaaS environment.

• Proficiency with Onboarding Tools: Familiarity with partner onboarding tools (e.g., Vitally, Monday.com, Smartsheet) or CRMs like Salesforce.

• Technical Aptitude: Strong technical skills, including comfort navigating integrations, APIs, or troubleshooting implementation issues.

• Partner-Centric Mindset: Passion for delivering an exceptional partner experience through clear communication, empathy, and proactive problem-solving that helps them achieve their goals.

• Process Builder Experience and Mentality: Experience building systems from the ground up—developing, documenting, and refining workflows to establish sustainable, scalable solutions and building onboarding playbooks, knowledge bases, or training materials for scaled implementations.

• Adaptability and Experimentation: Ability to embrace ambiguity, pilot new processes, and iterate quickly, consistently raising the standard for what onboarding can achieve.

• Process Optimization: Proven ability to identify inefficiencies, implement repeatable solutions, and scale processes across teams to drive measurable impact.

• Project Management Expertise: Ability to manage onboarding projects with structured processes, clear timelines, and measurable milestones while maintaining a sense of urgency to deliver results faster.

• Ownership & Accountability: Demonstrated ability to take full ownership of outcomes, set a high bar for performance, and deliver on commitments with precision and excellence.

• Bias for Action: A fast-paced, results-driven approach that prioritizes action over perfection, with a relentless focus on accelerating time-to-value for partners.

• High Expectations & High Standards: A commitment to excellence in every detail, from partner communications to onboarding timelines, and a mindset of continuous improvement.

• Big Ambition: An eagerness to push boundaries, reach for more, and build a first-of-its-kind onboarding function that sets new benchmarks for success.

• Fewer People, Bigger Impact: Ability to drive results independently and collaboratively within a lean, high-performing team.

Bonus points:

• Exposure to EdTech or fundraising workflows, especially within Higher Education and K-12 schools.

 

 

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.