Client Services Coordinator

With aging comes a lot of change, and a solid support system helps ease the many transitions older adults experience. HomeWell Care Services, a California licensed Home Care Organization, is seeking to add a highly motivated self-starter to our growing and dynamic Client Services team. Working with older adults will help expand your knowledge, perspective and compassion as well as inspire greater patience. It can also help create a more profound sense of gratitude for your own life and loved ones. When your job is to help people, you have clear evidence every day that you are making a real difference!

Status: Full-Time Non-Exempt Position

In-person/On-site: 100% San Rafael, CA 94901

Timing: 8:00am-4:30pm Monday-Friday

Wage: $29 - $31/Hour

Job Title: Client Services Coordinator:

The Client Services Coordinator is responsible for coordinating the provision of client services under the direction of the Client Services Managers and Director. They will help drive agency growth and support care excellence by delivering exceptional customer service to our staff, clients, caregivers and referral partners.


Duties of the Client Services Coordinator:

• Communicates and maintains positive relationships with clients, families and referral partners
• Triage potential client calls to determine our ability to serve them; schedule home assessments
• Create and staff caregiving schedules for clients
• Communicate schedule changes to relevant parties
• Perform first shift introductions of caregivers to clients
• Fill-in for caregivers as required
• Rotating call support evenings and weekends for urgent after-hours client and caregiver needs
• Participate in the evaluation of caregiving staff
• Coordinate and manage staff recruitment and onboarding processes
• Coordinate timely and compliant capture of caregiver and client documentation
• Maintain and order office supplies

Minimum Requirements:

• Thorough knowledge of caregiver responsibilities; Home Care Aide experience preferred; CNA/HHA experience highly preferred
• High school diploma; some college preferred; Bachelor's degree highly preferred
• Experience using MS Office; experience using documentation/scheduling systems preferred
• Excellent interpersonal and communication skills - verbal and written
• Must be able to work under time pressures and manage multiple demands simultaneously
• Must be able to analyze data, identify improvement opportunities and take action with little oversight
• Must have available reliable transportation, valid driver's license, and proof of insurance.
• Must exhibit mature, responsible behavior and be caring, punctual and reliable.
• Must be physically able to perform the duties of this position

Competitive Benefits:

• 15 Days Paid Time Off
• Medical & Dental
• 401K Match Up to 6%
• Weekly Pay on Fridays
• Paid Holidays